Detention Operations Captain | Shift Commander

Akima; Florence (AZ); On-site; USD 60,000 - 85,000; Full time

Job summary

AGS, an Akima company, seeks a Shift Commander/Captain in Florence, AZ to supervise detention staff and ensure safety, security, and integrity in custody operations. You will lead on-site teams, train officers, de-escalate conflicts, and ensure consistent service across shifts while overseeing post staffing and incident documentation.

The role requires a Bachelor’s degree in Law Enforcement or Criminal Justice (or equivalent), strong leadership and analytical skills, and the ability to operate

Qualifications

• Bachelor’s degree from an accredited university or college in Law Enforcement or Criminal Justice, or equivalent via a career development program.
• Strong leadership ability, sound judgment, and effective administrative ability.
• Strong analytical skills for resolving complex cross functional problems.
• Excellent verbal and written communications skills with all levels of management and interfaces with ICE personnel.
• Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use.
• Knowledge of program objectives, policies, procedures, and requirements for managing a secure detention facility.
• Knowledge and a working understanding of ICE National Detention Standards
• Able to pass the ICE Security Background Investigation for Position of Public Trust.
• Must be a United States citizen.
• Pass all pre-employment and random drug tests.
• Pass a medical examination and meet health requirements.
• At least 21 years of age.
• Possess a valid state driver's license.
• The candidate must be trustworthy.
• The candidate must have a minimum of three years of experience as a detention officer and two-years of successful experience in detention or corrections supervisory or management positions.
• Knowledge and skills in ensuring maximum level of safety and security to protect detainees, staff and facility from fire, security breaches, while ensuring operation within established facility rules.
• Oversee the schedule and adequate staffing for all assigned posts and assure that minimum manning standards are maintained.
• Ensure duties are accomplished as directed in the contract.

Responsibilities

• Serves as AGS on-site primary point of contact.
• Responsible for addressing concerns that may be out of compliance.
• The Captain will provide supervision, guidance and on-the-job training to the Lieutenant and ultimately to the Detention Officers to improve Detention Officer skills, reinforcing the critical nature of the Detention Officer’s responsibilities.
• Responsible for assuring consistent delivery of service regardless of shift or location, for taking immediate action to correct problems detected and for responding whenever called upon
• Hands on monitoring of shift activities to ensure there is no officer clustering, standing around, or on inactive posts - officers are utilized across the campus to fill all operational needs
• Creates cross-functional training for all posts to ensure officers are qualified to work on multiple posts.
• Coaches staff on verbal judo/de-escalation techniques to ensure minimal uses of force
• Ensures all incidents are appropriately documented, and officer reports are reviewed for accuracy, grammar, and spelling prior to being submitted with final incident packages.
• Oversight of staffing to ensure any open posts are filled with reserve or stand-by personnel. and managing “call-offs” due to illness or other reasons.
• Managing the briefing of Detention Officers during post checks regarding any changes in Post Orders, or any unusual or emergency situations.
• Identify and communicate on-the-job training to correct deficiencies in Detention Officer. Performance, or to strengthen and refresh Detention Officer knowledge of critical skills and issues.
• Report any emergency situation to the prime contractor and AGS management.
• Document incidents with complete and accurate reports.
• Oversee the review the sign-in/out sheets to ensure proper timekeeping by Detention Officers
• Oversee the break schedules and ensuring that all Detention Officers receive breaks and proper relief.
• Provide oversight and management and direct reporting of detainee counts.
• Assist Detention Officers in dealing with any incident of disturbance or lack of cooperation from a detainee.
• Inspect every area of the facility where detainees are present, at least once per shift.

Skills

Leadership

Analytical skills

Verbal communication

Written communication

Report writing

Time management

Education

Bachelor's degree in Law Enforcement/Criminal Justice

Equivalent experience via career development program

Job description

AGS, an Akima company, seeks a Shift Commander/Captain in Florence, AZ to supervise detention staff and ensure safety, security, and integrity in custody operations. You will lead on-site teams, train officers, de-escalate conflicts, and ensure consistent service across shifts while overseeing post staffing and incident documentation.

The role requires a Bachelor’s degree in Law Enforcement or Criminal Justice (or equivalent), strong leadership and analytical skills, and the ability to operate