Detention Facility Specialist

Caroline Detention Facility; Bowling Green (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AFLAC Coverage

Virginia Retirement System (VRS)

Paid Holidays

Vacation Time

Sick Leave

$20.34/hr pay

Job summary

Caroline Detention Facility is seeking a professional and detail-oriented Detention Facility Specialist to support daily operations within our secure detention facility. This non-certified position serves in both the Control Center and Reception areas, helping ensure facility security, effective communication, visitor management, and administrative support.

Due to the sensitive nature of this role, employees must exercise sound judgment, maintain confidentiality, and handle sensitive information

Qualifications

• High School Diploma or GED required.
• Valid Virginia Driver's License required.
• Ability to obtain and maintain a Federal Public Trust Security Clearance.
• Professional appearance and demeanour required.

Responsibilities

• Monitor and operate facility telephone, intercom, radio, and security systems.
• Control and document movement of staff, detainees, visitors, and authorized personnel within the facility.
• Verify identification and authorization for individuals entering or leaving secure areas.
• Monitor emergency alarms and respond according to procedures.
• Maintain logs, records, and operational documentation.
• Issue, receive, and track keys, equipment, and other controlled items.
• Enter maintenance work orders and requests into the facility database.
• Ensure work areas are clean, organized, and compliant with standards.
• Process and distribute required shift documentation.
• Serve as primary point of contact for visitors, staff, and agencies during business hours.
• Answer, screen, and route calls professionally.
• Welcome visitors and assist with inquiries while following policies.
• Coordinate with staff regarding visitor concerns and detainee inquiries.
• Maintain detainee visitation records and approved lists.
• Train employees on facility phone systems and procedures.
• Assist visitation operations, mail processing, and other admin functions as needed.

Skills

Strong communication

Confidentiality

Organizational skills

Basic computer skills

Professional appearance

Federal Public Trust clearance ability

Education

High School Diploma or GED

Valid Virginia Driver's License

Job description

Caroline Detention Facility is seeking a professional and detail-oriented Detention Facility Specialist to support daily operations within our secure detention facility. This non-certified position serves in both the Control Center and Reception areas, helping ensure facility security, effective communication, visitor management, and administrative support.

Due to the sensitive nature of this role, employees must exercise sound judgment, maintain confidentiality, and handle sensitive information with discretion.

Responsibilities

Control Center Operations

• Monitor and operate facility telephone, intercom, radio, and security systems.
• Control and document movement of staff, detainees, visitors, and authorized personnel within the facility.
• Verify identification and authorization for individuals entering or leaving secure areas.
• Monitor emergency alarms and security systems and respond according to established procedures.
• Maintain accurate logs, records, and operational documentation.
• Issue, receive, and track facility keys, equipment, and other controlled items.
• Enter maintenance work orders and job requests into the facility database.
• Ensure assigned work areas remain clean, organized, and compliant with facility standards.
• Process and distribute required shift documentation.

Reception and Visitor Services

• Serve as the primary point of contact for visitors, staff, and outside agencies during business hours.
• Answer, screen, and route incoming calls professionally and efficiently.
• Welcome visitors and assist with inquiries while adhering to facility policies and procedures.
• Coordinate with staff regarding visitor concerns and detainee-related inquiries.
• Maintain detainee visitation records and approved visitor lists.
• Train employees on facility phone systems and communication procedures.
• Assist with visitation operations, mail processing, and other administrative functions as needed.

Qualifications

Required

• High School Diploma or GED.
• Valid Virginia Driver's License.
• Strong communication, customer service, and organizational skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Basic computer and recordkeeping proficiency.
• Professional appearance and demeanor.
• Ability to obtain and maintain a Federal Public Trust Security Clearance.

Preferred

• Experience in corrections, detention, law enforcement, security, or a related field.
• Knowledge of detention facility operations and regulations.
• Current First Aid and CPR certification.
• Bilingual English and Spanish skills.

Physical Requirements

• Ability to walk, stand, bend, stoop, and move throughout the facility.
• Ability to hear and communicate effectively in a fast-paced environment.
• Ability to work in varying temperatures and conditions.
• Ability to identify safety concerns, including smoke and other prohibited substances.
• Ability to remain calm and effective while working under pressure.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• AFLAC Coverage
• Virginia Retirement System (VRS)
• Paid Holidays
• Vacation Time
• Sick Leave
• $20.34/hr pay

Why Join Caroline Detention Facility?

As a Detention Facility Specialist, you will play an important role in maintaining the security, efficiency, and professional operation of the facility. This position offers a stable career, excellent benefits, and the opportunity to make a meaningful impact in your community.