Detention Facility Operations Coordinator

Caroline Detention Facility; Bowling Green (VA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

AFLAC Coverage

Virginia Retirement System (VRS)

Paid Holidays

Vacation Time

Sick Leave

$20.34/hr pay

Job summary

Caroline Detention Facility is seeking a professional and detail-oriented Detention Facility Specialist to support daily operations within our secure detention facility. This non-certified position serves in both the Control Center and Reception areas, helping ensure facility security, effective communication, visitor management, and administrative support.

Due to the sensitive nature of this role, employees must exercise sound judgment, maintain confidentiality, and handle sensitive information

Qualifications

• High School Diploma or GED required.
• Valid Virginia Driver's License required.
• Ability to obtain and maintain a Federal Public Trust Security Clearance.
• Professional appearance and demeanour required.

Responsibilities

• Monitor and operate facility telephone, intercom, radio, and security systems.
• Control and document movement of staff, detainees, visitors, and authorized personnel within the facility.
• Verify identification and authorization for individuals entering or leaving secure areas.
• Monitor emergency alarms and respond according to procedures.
• Maintain logs, records, and operational documentation.
• Issue, receive, and track keys, equipment, and other controlled items.
• Enter maintenance work orders and requests into the facility database.
• Ensure work areas are clean, organized, and compliant with standards.
• Process and distribute required shift documentation.
• Serve as primary point of contact for visitors, staff, and agencies during business hours.
• Answer, screen, and route calls professionally.
• Welcome visitors and assist with inquiries while following policies.
• Coordinate with staff regarding visitor concerns and detainee inquiries.
• Maintain detainee visitation records and approved lists.
• Train employees on facility phone systems and procedures.
• Assist visitation operations, mail processing, and other admin functions as needed.

Skills

Strong communication

Confidentiality

Organizational skills

Basic computer skills

Professional appearance

Federal Public Trust clearance ability

Education

High School Diploma or GED

Valid Virginia Driver's License

Job description

Caroline Detention Facility is seeking a professional and detail-oriented Detention Facility Specialist to support daily operations within our secure detention facility. This non-certified position serves in both the Control Center and Reception areas, helping ensure facility security, effective communication, visitor management, and administrative support.

Due to the sensitive nature of this role, employees must exercise sound judgment, maintain confidentiality, and handle sensitive information