DETENTION ADMINISTRATIVE ASSISTANT - STARTING SALARY: $28.23 - $31.15 PER HOUR DOE

eddy; Carlsbad (NM); On-site; USD 39,000 - 43,000; Full time

Job summary

Eddy County Detention Center is seeking an Administrative Assistant to provide high-level office support to the Warden’s Office. The role covers answering phones, guiding the public, and managing the Inmate Fund Account system with cross-functional IT support for staff and inmates.

The successful candidate will process inmate billing and financial transactions, maintain records, prepare correspondence, and assist with public records requests using Next Request Portal, with Notary public

Qualifications

• Basic to intermediate office procedures.
• Intermediate to advanced computer experience.

Responsibilities

• Provide high-level administrative support to the Warden’s Office.
• Answer phones and assist the public with directions and questions.
• Manage the Inmate Fund Account system and provide tech support to staff and inmates.
• Elevate and place tickets to the Detention’s Inmate Phone/Tablet Provider.
• Maintain records including tablet issuance and restrictions; handle mail and supplies.
• Prepare correspondence, arrange appointments, and oversee money accounts.
• Handle inmate billing and financial transactions; ensure accurate records.
• Assist with public records requests via Next Request Portal; understand the OPRA.

Job description

BRIEF DESCRIPTION:

This position may be required to attend job-related meetings in and out of town and all other duties as
assigned. This position provides high-level administrative support to the Warden’s Office of the Eddy
County Detention Center’s Divisions. This employee will be the initial point of contact for Warden and
must maintain a positive and professional attitude under all circumstances. This employee will also
be responsible for answering phones, assisting the public with directions and questions. The
Administrative Assistant is responsible for the comprehensive administration and management of the
Inmate Fund Account system. This position will also serve as the primary point of contact for all
inmate table and phone-related issues, providing technical support services to both staff and inmates
and responsible for elevating and placing the tickets for any issues to the Detention’s Inmate
Phone/Tablet Provider. Will be responsible for maintaining records to include tracking of tablet
issuance and restrictions. Employee will be responsible for the distribution of daily interoffice and mail
needing processed. This employee is responsible for most office supplies for the Detention center
including ordering and distribution. Successful applicant will be required to create and prepare
correspondence, arrange appointments, and oversee various money accounts. Key duties also
include handling inmate billing, processes, ensuring accurate and timely financial transactions, and
maintaining detailed records in accordance with departmental and County policies. Assist the
Warden to develop and maintain operations manuals. This employee is also responsible for assisting
in the handling of public records requests using the Next Request Portal software platform, and for
obtaining a working knowledge of the Inspection of Public Records Act in order to be able to
competently process public records requests. This employee will assist the Chief Deputy
Administrator (CDA) with Agenda preparation for the Warden and will receive training to be able to
perform the basic duties in the absence of CDA. This employee will need a basic understanding of
ordinances, resolutions and agreements, as well as invoices and budgeting. This employee will
obtain certification as a Notary Public and will serve as a Notary for County employees and
Detainee’s and the general public. Must be experienced in basic and intermediate office procedures,
must possess intermediate to advance computer experience, must be able to work on a variety of assignments in an office environment with multiple interruptions, and must be able to successfully
meet regular deadlines. Employee may be required to work irregular hours, attend other job-related
meetings and training in and out of the County, run errands as needed and perform all other duties as
assigned. Work schedule Monday through Friday (subject to review or adjustment at the discretion of
the Warden).

STARTING HIRING RANGE:

$28.23 - $31.15 PER HOUR