Detail Operations Supervisor

Willis Automotive Group; Des Moines (IA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Benefits package including Medical,/DH

401k with company match

Paid Time Off and holidays

Employee discounts

Training and development opportunities

Recognition programs

Job summary

Willis Automotive in Des Moines, IA is seeking a Detail Manager to lead the detail department and oversee daily operations under the Executive VP of Fixed Operations. The role demands strong leadership, planning, and communication to optimize guest satisfaction across all service stages.

The position requires at least two years of related experience, a valid driver's license, and the ability to work evenings and Saturdays.

Qualifications

• 2+ years related work experience required.
• Previous supervisory experience preferred.
• Valid driver's license and ability to maintain insurability required.
• Proficient with Microsoft Excel and Word.
• Excellent written and oral communication skills.
• Ability to work evenings and Saturdays as required.

Responsibilities

• Leads the department in ensuring guest satisfaction is met or exceeded as measured by independent surveys.
• Plan and schedule daily production plan utilizing all available resources for inter-departmental work.
• Directs forecasting goals and objectives for the department and directs work and processes to meet them.
• Develops subordinates by identifying training needs and providing guidance; implements a cross-training program within the team to enhance performance.
• Assists in the selection and performance management processes of staff; trains, motivates, counsels, and monitors the performance of all department staff.
• Directs quality control expectations for detail department and ensures compliance within the team.
• Communicates any potential problems with vehicles to sales personnel or managers.
• Communicates work accomplishments and department objectives to director and staff on an ongoing basis; promotes a team oriented working environment.

Skills

Experience

Supervisory

Public interaction

Communication

Team player

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

Willis Automotive in Des Moines, IA is seeking a Detail Manager to lead the detail department and oversee daily operations under the Executive VP of Fixed Operations. The role demands strong leadership, planning, and communication to optimize guest satisfaction across all service stages.

The position requires at least two years of related experience, a valid driver's license, and the ability to work evenings and Saturdays.