Detail Manager

Willislexus; Des Moines (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Paid Time Off and 7 paid holidays

Employee discounts

Paid training and development

Employee appreciation programs

Job summary

Willis Automotive in Des Moines, IA seeks a Detail Manager to oversee daily operations of the detail department, drive guest satisfaction, and coordinate production plans with cross-functional teams.

The role requires leadership experience, strong communication, and proficiency with Microsoft Excel/Word, with availability for evenings and Saturdays as needed; excellent customer service mindset is essential.

Qualifications

• Two plus years related work experience required.
• Previous supervisory experience preferred.
• Valid driver’s license and ability to maintain insurability required.
• Ability to read and comprehend instructions and information.
• Working knowledge of Microsoft Excel and Word.
• Strong attention to details and follow through on projects.
• Ability to work comfortably with the public and internal staff.
• Strong written and oral communication skills.
• Ability to sell the services of the company.
• Must have the ability to work well in a team-based environment.
• Ability to work evenings and Saturdays as required.

Responsibilities

• Leads the department to meet or exceed guest satisfaction per surveys.
• Plans and schedules daily production using all resources.
• Directs forecasts and workflows to meet department goals and budget.
• Identifies training needs and implements cross-training within the team.
• Trains, motivates, counsels, and monitors all department staff.
• Directs quality control expectations for the detail department.
• Notifies sales about potential vehicle issues.
• Reports progress and goals to director; fosters a team environment.

Skills

Team leadership

Communication skills

Customer service

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Detail Manager

Full Time Des Moines, IA, US

4 days ago Requisition ID: 2135

Willis Automotiveis a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests!

Willis Automotive Offers:

• A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
• 401k with company match
• Paid Time Off and 7 paid holidays
• Employee discounts at all locations
• Paid training and development on and off-site
• Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

Primary Function:

Under the direction and supervision of the Executive Vice President of Fixed Operations, this position is responsible for managing the daily operations and work flow for the department. Exercises initiative and independent judgment in the performance and required projects, duties and tasks. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities:

• Leads the department in ensuring guest satisfaction is met or exceeded as measured by independent surveys.
• Plan and schedule daily production plan utilizing all available resources for inter-departmental work.
• Directs forecasting goals and objectives for the department and directs work and processes to meet them. Communicates in advance of any issues/opportunities outside of the budget.
• Develops subordinates by identifying training needs and providing guidance; implements a course of action to enhance performance. Develops and implements a cross-training program within the team to enhance performance.
• Assists in the selection and performance management processes of staff; trains, motivates, counsels, and monitors the performance of all department staff.
• Directs quality control expectations for detail department and ensures compliance within the team.
• Communicates any potential problems with vehicles to sales personnel or managers.
• Communicates work accomplishments and department objectives to director and staff on an ongoing basis; promotes a team oriented working environment.

What we need from you:

• Two plus years related work experience required
• Previous supervisory experience preferred
• Valid driver’s license and ability to maintain insurability required
• Ability to read and comprehend instructions and information
• Working knowledge of Microsoft Excel and Word
• Strong attention to details and follow through on projects
• Ability to work comfortably with the public and internal staff
• Strong written and oral communication skills
• Ability to sell the services of the company
• Must have the ability to work well in a team-based environment
• Ability to work evenings and Saturdays as required