Detail and Hospitality Oriented Interiors & Hospitality Manager

Pocketbook Agency; Miami (FL); Sur place; USD 100 000 - 120 000; Plein temps

Avantages offerts par ce poste

10 days PTO

Health benefits

401(k)

Résumé du poste

Pocketbook Agency seeks an experienced Interiors & Hospitality Manager to lead interior service across a private residence, yacht, Fisher Island condo, and seasonal Hamptons residence. You will oversee housekeeping, laundry, guest services, and inventory with a hands-on, discreet approach and the ability to switch between boat and land environments.

The role emphasizes hospitality leadership, tall standards, and keen attention to wardrobe, décor, and event support; 75% focus on interiors

Qualifications

• Experience as Chief Stew, Interiors Manager, Butler or 5 star hotel.
• Strong knowledge of formal service, table settings, florals, and wardrobe care.
• Highly detail oriented, maintains estates and yacht to highest standards.
• Strong experience with inventory and expense tracking.
• Experience developing SOPs, checklists and spreadsheets to optimize standards and workflow.
• Discreet, professional, and trustworthy.
• Front-of-house balance between professionalism and personable nature.
• Comfortable working aboard, with children, and on weekend boat days.

Responsabilités

• Oversees and executes all interior service, including housekeeping and laundry operations.
• Maintains exceptional cleanliness and presentation in all guest areas.
• Manages wardrobe organization and family and guest turn-down service.
• Prepares for dining, cocktail and food service, and events.
• Coordinates seasonal décor and floral refreshes aligned with family preferences.
• Handles pre-arrival setups, onboard service, and food and beverage prep.
• Confirms daily guest counts before outings and onboard stays.
• Supports day and weekend trips to Fisher Island and the Bahamas, including deck duties as needed.
• Supervises children for safety onboard and at properties when needed.
• Conducts monthly inventory of provisions, amenities, beverages, and personal care items across yacht and Fisher Island condo.
• Submits weekly order lists to Director of Residences and tracks interior expenses.
• Creates and maintains SOPs and household manuals for staff and guest preferences.
• Partners with Captain and Director of Residences on provision checklists, vessel readiness, and seasonal transitions.
• Oversee housekeeping at Fisher Island and join marina downtime deep cleans.

Connaissances

Hospitality management

Interior service

Guest services

Inventory control

SOP development

Discretion

Onboard operations

Description du poste

A dynamic Miami-based family is seeking an Interiors & Hospitality Manager to lead interior service across their primary residence, yacht, Fisher Island condo, and seasonal Hamptons residence. This role oversees housekeeping, laundry, guest services, and inventory, and delivers anticipatory, top-tier service to the family and their guests. The ideal candidate is polished, discreet, and hands-on, and moves easily between boat and land. About 75% of the role will be dedicated to hospitality and interiors management, with about 25% to hands-on housekeeping.

If you’re highly service-oriented and looking for an environment where you can bring best in class service and your finest touch, look no further.

KEY RESPONSIBILITIES

• Oversees and executes all interior service, including housekeeping and laundry operations
• Maintains exceptional cleanliness and presentation in all guest areas
• Manages wardrobe organization and family and guest turn-down service
• Prepares for formal and informal dining, cocktail and food service, and events
• Coordinates seasonal décor and floral refreshes aligned with family preferences
• Handles pre-arrival setups, onboard service, and food and beverage prep
• Confirms daily guest counts before outings and onboard stays
• Supports day and weekend trips to Fisher Island and the Bahamas, including deck duties as needed
• Supervises children for safety onboard and at properties when needed
• Conducts monthly inventory of provisions, amenities, beverages, and personal care items across the yacht and Fisher Island condo
• Submits weekly order lists to the Director of Residences and tracks interior expenses
• Creates and maintains SOPs and household manuals for staff and guest preferences
• Partners with the Captain and Director of Residences on provision checklists, vessel readiness, and seasonal transitions
• Oversee housekeeping at Fisher Island and join marina downtime deep cleans

QUALIFICATIONS

• Experience as a Chief Stew, Interiors Manager, Butler or 5 star hotel
• Strong knowledge of formal service, table settings, florals, and wardrobe care
• Highly detail oriented, maintains estates and yacht to highest standards
• Strong experience with inventory and expense tracking
• Experience developing SOPs, checklists and spreadsheets to optimize standards and workflow
• Discreet, professional, and trustworthy
• First class housekeeping and organizational skillsDemonstrates perfect balance professionalism and personable nature, naturally comfortable in “front-of-house” role
• Comfortable working aboard, with children, and on weekend boat days

Location:

Miami, FL (August to June) and Hamptons (June to August)

Compensation:

100-120k base; discretionary seasonal and annual bonus; 10 days PTO, health benefits, 401(k)

Schedule:

Typically Wednesday-Sunday; Friday-Sunday are often boat days