Destination Services Manager — Elevate Visitor Experiences

Join Sspd; Sandy Springs (GA); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Vacation & sick leave

Life & disability insurance

Employee assistance

Job summary

Visit Sandy Springs is seeking a proactive Destination Services Manager to elevate the visitor experience in Sandy Springs. You will design and oversee destination services for group visitors, work with planners, vendors, and partners, and coordinate logistics from inquiry to departure.

The role emphasizes customer service excellence, event coordination, and community relationship-building in a fast-paced hospitality setting. Great benefits and a supportive team environment are offered.

Qualifications

• Bachelor’s degree in Hospitality, Tourism, Business, or a related field.
• Minimum of five years of experience in tourism, hospitality, customer service, or event coordination.
• Equivalent combinations of education and experience will be considered.

Responsibilities

• Design, implement, and manage destination services for group visitors, meetings, and events.
• Serve as the liaison between Visit Sandy Springs, group clients, and local vendors to coordinate services and logistics.
• Track and manage inbound referrals and service requests using CRM software.
• Assign incoming RFPs to the Senior Director of Sales & Services when appropriate.
• Provide personalized recommendations and support for dining, lodging, attractions, entertainment, and cultural events.
• Assist with transportation planning, directions, and onsite logistics for groups and organizations.
• Attend trade shows, familiarization tours, and tourism-related events to represent Visit Sandy Springs.
• Monitor tourism trends and manage inventory of brochures, maps, promotional items, and materials.
• Maintain inventory of brochures, maps, and promotional materials at Sandy Springs hotels.
• Maintain and report on the destination services budget and procure supplies in accordance with financial guidelines.
• Foster strong working relationships with local tourism stakeholders, vendors, and hospitality businesses.
• Develop and implement service strategies to enhance visitor experience and brand engagement.
• Promote the Visit Sandy Springs brand at events and through outreach initiatives.

Skills

Customer service

Event coordination

Hospitality

Communication

Education

Bachelor’s degree in Hospitality, Tourism, Business, or related field

Tools

CRM software

Job description

Visit Sandy Springs is seeking a proactive Destination Services Manager to elevate the visitor experience in Sandy Springs. You will design and oversee destination services for group visitors, work with planners, vendors, and partners, and coordinate logistics from inquiry to departure.

The role emphasizes customer service excellence, event coordination, and community relationship-building in a fast-paced hospitality setting. Great benefits and a supportive team environment are offered.