Destination Services Manager

Visit Phoenix; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Visit Phoenix is seeking a Destination Services Manager in Phoenix to act as a trusted advisor to convention clients and connect meeting planners, hotels, the Phoenix Convention Center, and member partners. You will guide planners through the planning process from initial concept to on-site execution, coordinate destination services, and ensure a seamless attendee experience.

The role requires hospitality-focused collaboration, strong organization, and a passion for delivering exceptional

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of five years of customer-facing experience in hospitality, tourism, meetings, conventions, event services, or a related field.
• Strong communication, relationship-building, and client-service skills.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Solution-oriented approach to problem solving and conflict resolution.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word).
• Availability to work occasional evenings and weekends based on event needs.
• Reliable transportation, valid driver's license, and proof of insurance.

Responsibilities

• Partner with meeting planners and convention clients through the planning lifecycle, beginning up to 18 months before arrival.
• Manage and support citywide conventions with more than 400 peak guest rooms.
• Coordinate destination services and facilitate client requests to ensure successful event execution.
• Plan and coordinate destination site visits and pre-planning experiences.Collaborate closely with hotel partners and the Phoenix Convention Center to deliver exceptional attendee experiences.
• Attend pre-convention meetings and serve as a destination resource for incoming groups.
• Provide recommendations and destination information that support attendance-building efforts.
• Participate in sales site visits and introduce clients to Visit Phoenix's destination services offerings.
• Monitor housing blocks, registration trends, attendance pace, and convention-related metrics.
• Maintain CRM records, manage event files, and assist with post-event reconciliation activities.
• Represent Visit Phoenix at industry events and continuing education opportunities.

Skills

Customer-facing experience

Hospitality knowledge

Communication skills

Project management

Attention to detail

MS Office proficiency

Education

Bachelor's degree or equivalent combination of education and experience

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

Help Create Exceptional Convention Experiences in Phoenix

Do you thrive on building relationships, managing complex events, and creating memorable experiences for clients? Visit Phoenix is seeking a Destination Services Manager to serve as a trusted advisor to convention clients and a key connector between meeting planners, hotels, the Phoenix Convention Center, and our member partners throughout the destination.

In this role, you'll help planners and partners bring large-scale conventions and events to life by guiding clients through the planning process, coordinating destination services, and ensuring a seamless experience from initial planning through event execution. If you're organized, collaborative, customer-focused, and passionate about hospitality, we would love to hear from you.

What You'll Do

• Partner with meeting planners and convention clients throughout the event planning lifecycle, beginning up to 18 months before arrival.
• Manage and support citywide conventions with more than 400 peak guest rooms.
• Coordinate destination services and facilitate client requests to ensure successful event execution.
• Plan and coordinate destination site visits and pre-planning experiences.Collaborate closely with hotel partners and the Phoenix Convention Center to deliver exceptional attendee experiences.
• Attend pre-convention meetings and serve as a destination resource for incoming groups.
• Provide recommendations and destination information that support attendance-building efforts.
• Participate in sales site visits and introduce clients to Visit Phoenix's destination services offerings.
• Monitor housing blocks, registration trends, attendance pace, and convention-related metrics.
• Maintain CRM records, manage event files, and assist with post-event reconciliation activities.
• Represent Visit Phoenix at industry events and continuing education opportunities.

What We're Looking For

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of five years of customer-facing experience in hospitality, tourism, meetings, conventions, event services, or a related field.
• Strong communication, relationship-building, and client-service skills.
• Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Solution-oriented approach to problem solving and conflict resolution.
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word.
• Availability to work occasional evenings and weekends based on event needs.
• Reliable transportation, valid driver's license, and proof of insurance required.

Visit Phoenix is proud to be anequal opportunityworkplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.