Dessert Specialist

Culver's; Jacksonville (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Culver's in Jacksonville, FL is seeking a Dessert Specialist to craft fresh custard and delicious desserts while providing friendly, courteous guest service that makes every guest leave happy. You will prepare all dessert orders, maintain a clean dessert station, follow safety standards, and work with the team to ensure quick, accurate service and appealing presentation that supports guest loyalty.

This role offers growth through on-the-job training and flexible scheduling to help you develop

Qualifications

• Must provide friendly, courteous guest service and hospitality.
• Ability to handle food safely and maintain clean, organized work areas.
• Ability to work with urgency and follow instructions from the team.

Responsibilities

• Prepare all dessert orders with accuracy and speed.
• Maintain custard scooping, portioning and presentation.
• Ensure dessert station cleanliness and stock levels.
• Deliver guest orders as needed and support guest satisfaction.

Skills

Guest service

Hospitality

Team communication

Attention to detail

Urgency & pace

Food handling safety

Job description

Culver's makes the finest fresh frozen custard in the country. The Dessert Specialist is a person who will focus on making fresh custard, and crafting delicious desserts. They provide friendly and courteous guest service and hospitality to fulfill our mission and increase guest loyalty to encourage return visits. One has a genuine desire to prepare eye-appealing desserts to ensure our mission that “Every guest who chooses Culver’s leaves happy”.

If you are looking for a job that supports you, you've come to the right place. Here at Culver’s we believe that people matter. Our Team Members are the backbone of our restaurants, and we love supporting our team members as they grow and learn within our restaurants and their personal lives. We are here to support you from flexible scheduling and a team-oriented atmosphere to career development opportunities we invite you to go further with Culver’s.

What You Bring to the Table:

• Provide excellent guest service and hospitality
• Help prepare and/or serve great food
• Support great dining and meal experiences for our guests

Essential Functions

• Continuously provides friendly, courteous guest service to fulfill our mission and increase guest loyalty.
• Maintains a neat, well-groomed appearance including wrinkle free uniform, personal hygiene, hair restraint and jewelry restrictions.
• Follows safe food handling standards at all times and ensures safe preparation and service of food.
• Follows established restaurant best practices and standard operating procedures.
• Prepares all dessert orders including In-House and Drive Thru accurately, prioritizing orders to ensure quality and help meet service goal times.
• Maintain consistent custard scooping, portioning and presentation of all desserts.
• Monitor frozen custard to maximize freshness and meet anticipated sales volume.
• Maintain custard mix in the custard and shake machine hoppers.
• Operate custard machine to produce quality, fresh frozen custard.
• Clean and sanitize the Astro blender.
• Clean and maintain stock in the dessert area.
• Ensure dessert area products and equipment meet required temperatures and document accordingly.
• Maintains the dessert stock level and restock prior to shift change.
• Ensure rotation when stocking and replenishing product and document accordingly.
• Deliver guest orders as needed.
• Ensures food allergy orders are filled safely, with complete accuracy.
• Clean and replace dessert station utensils and trays after lunch and dinner, within four hours of continuous use.
• Performs secondary and additional tasks after primary tasks are completed.

Qualification Standards:

• Someone who is consistent in their: Attendance / Punctuality / Performance / Growth / Attitude / Ability to follow instructions.
• Must meet the federal and state age requirements for the position responsibilities.
• Initiate friendly and courteous interaction with guests and team.
• Interact verbally with front of house team members.
• Work with urgency.
• Work safely to avoid hazards including but not limited to: slipping, tripping, and machine use.
• Stand or walk during entire shift.
• Reach, bend and clean surfaces on a regular basis.
• Lift and carry up to 40 pounds.

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.