Desktop Technician V

Quivera Enterprises, LLC; Washington (District of Columbia); On-site; USD 72,000 - 76,000; Full time

Job summary

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a highly experienced Desktop Technician V to provide expert-level technical leadership and enterprise desktop support for the DOI/IA environment in Washington, DC.

The role focuses on overseeing complex desktop support operations, driving enterprise initiatives, and maintaining secure, reliable end-user computing infrastructure. Requires 5+ years in IT support and strong leadership capabilities.

Qualifications

• Desirable experience in enterprise desktop environments.
• Strong leadership and coordination across multiple teams.
• Experience with project management and IT initiatives.

Responsibilities

• Provide enterprise desktop support and advanced troubleshooting.
• Lead and oversee desktop support operations as a senior resource.
• Develop plans for desktop technology projects and initiatives.
• Coordinate technical resources across teams and locations.
• Ensure security and reliability of end-user systems and apps.

Skills

Enterprise desktop support

Technical leadership

Project management

Windows administration

Office & collaboration tools

Education

Associate degree in IT/related field

Equivalent relevant experience

Tools

Microsoft Windows

Microsoft Office

Google Workspace

AutoCAD

GIS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Washington, DC, US

3 days ago Requisition ID: 1226

Salary Range: $72,000.00 To $76,000.00 Annually

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a highly experienced Desktop Technician V to provide expert-level technical leadership, enterprise desktop support, and project management for the Department of the Interior / Indian Affairs (DOI/IA) enterprise user environment.

TheDesktopTechnicianVservesasaseniortechnicalauthorityresponsibleforoverseeingcomplexdesktopsupportoperations,leadingenterprisetechnologyinitiatives,andprovidingtechnicaldirectiontodesktopsupportpersonnel.Thispositionisaccountableforensuringthereliability,security,andoperationaleffectivenessofend-usercomputingsystems,specializedapplications,andassociatedenterpriseinfrastructure.

WorkingcloselywithFederalFunctionalLeads,ITleadership,andcross-functionaltechnicalteams,theDesktopTechnicianVprovidesoversightoftechnicalprojects,supportsstrategictechnologyinitiatives,establishesoperationalstandards,anddrivescontinuousimprovementacrossenterprisedesktopsupportservices.

Thesuccessfulcandidatemustdemonstrateexpert-leveltechnicalknowledge,provenleadershipandprojectmanagementcapabilities,andtheabilitytoindependentlymanagecomplextechnicalchallengeswhilesupportingfederalmissionrequirements.

EssentialDutiesandResponsibilities

Enterprise Technical Support and Advanced Troubleshooting

Provideexpert-leveltechnicalsupportforhighlycomplexdesktop,operatingsystem,application,andnetwork-relatedissues.

Serveasaseniortechnicalauthorityandescalationresourceforenterprisedesktopsupportoperations.

Diagnoseandresolvecriticaltechnicalincidentsaffectingmultipleusers,systems,oroperationalenvironments.

Performadvancedrootcauseanalysisanddevelopcorrectiveactionsforrecurringorenterprise-widetechnicalissues.

ProvidetechnicalexpertiseforMicrosoftWindowsoperatingsystems,enterprisedesktopinfrastructure,MicrosoftOfficeSuite,andGoogleWorkspace.

Supportspecializedandmission-criticalapplications,includingGIS,AutoCAD,andotherenterprisesoftwareplatforms.

Evaluatetechnicalsolutionsandrecommendimprovementstosystemreliability,performance,andoperationaleffectiveness.

Technical Project Management and Enterprise Initiatives

Leadandmanageenterprisedesktoptechnologyprojectsfromplanningthroughimplementationandcloseout.

Developprojectplans,implementationschedules,technicalrequirements,milestones,andsupportingdocumentation.

Coordinatetechnicalresources,assignments,anddeploymentactivitiesacrossmultipleteamsorlocations.

Monitorprojectschedules,risks,dependencies,anddeliverablestoensuresuccessfulexecution.

Leadenterprisesystemupgrades,hardwarerefreshinitiatives,softwaredeployments,andtechnologymodernizationefforts.

Coordinatewithfederalstakeholders,ITleadership,andtechnicalteamstoalignprojectactivitieswithmissionrequirements.

Providetechnicalrecommendationsregardingenterprisedesktopinfrastructure,lifecyclemanagement,andtechnologyimprovements.

Technical Leadership and Team Oversight

ProvidetechnicalleadershipandoversighttoteamsofDesktopTechniciansandotherITsupportpersonnel.

Assignandcoordinatetechnicalactivitiestosupportoperationalprioritiesandprojectrequirements.

ServeasaseniorSubjectMatterExpert(SME)forenterprisedesktoptechnologies,technicaltroubleshooting,andspecializedapplications.

Mentoranddeveloptechnicalpersonnelthroughguidance,knowledgesharing,andtechnicaltraining.

Assistleadershipwithresourceplanning,workloadcoordination,andtechnicalperformanceimprovement.

Supporttheresolutionofhigh-priorityincidentsandoperationalchallengesrequiringsenior-leveltechnicalexpertise.

CollaboratewithFederalFunctionalLeadsandmanagementtosupportstrategicandoperationalinitiatives.

Operational Standards and Process Improvement

Develop,implement,andmaintaintechnicalstandards,operationalprocedures,anddesktopsupportbestpractices.

Establishandmaintaintechnicaldocumentation,implementationguides,SOPs,andknowledgemanagementresources.

Evaluateenterprisedesktopsupportprocessesandrecommendimprovementstoefficiency,consistency,andservicedelivery.

Leadcontinuousimprovementinitiativesfocusedontechnicalperformance,incidentresolution,andcustomersatisfaction.

Supportstandardizationofdesktopconfigurations,systemdeploymentprocedures,andtechnicalsupportworkflows.

Analyzeoperationalperformancetrendsandrecommendcorrectiveactionstoaddressrecurringtechnicalorservicedeliveryissues.

PromoteconsistenttechnicalsupportpracticesandcompliancewithestablishedSLAs.

Cybersecurity and Compliance

ProvidetechnicaloversighttoensuredesktopsupportactivitiescomplywithapplicableNISTSP800-53securityandprivacycontrols.

SupportcompliancewithFISMAandapplicablefederalcybersecurityrequirements.

Coordinatewithcybersecurityandsystemsadministrationteamsregardingendpointsecurity,vulnerabilityremediation,andconfigurationmanagement.

Supportimplementationofapprovedsecuritycontrols,systemupdates,andtechnicalriskmitigationactivities.

Identifyandreportcybersecurityconcerns,vulnerabilities,andunauthorizedactivitiesinaccordancewithestablishedprocedures.

EnsureenterprisetechnologyinitiativescomplywithorganizationalITpolicies,federalstandards,andcontractualrequirements.

Stakeholder Communication and Strategic Support

Serveasaseniortechnicalpointofcontactforfederalstakeholders,ITleadership,andcross-functionaltechnicalteams.

Providetechnicalrecommendationsandoperationalinsightstosupportleadershipdecision-making.

Prepareandpresenttechnicalreports,projectupdates,implementationplans,andperformancesummaries.

Communicatecomplextechnicalissues,projectrisks,andrecommendedsolutionstotechnicalandnontechnicalaudiences.

Supportstrategicplanningdiscussionsrelatedtoenterprisedesktopinfrastructure,technologymodernization,andservicedeliveryimprovements.

Coordinatewithgovernmentpersonnelandtechnicalleadershiptoaddressenterprisetechnologyrequirements.

RequiredSkillsandAbilities

ExpertknowledgeofMicrosoftWindowsoperatingsystems,enterprisedesktopinfrastructure,andend-usercomputingtechnologies.

Advancedunderstandingofdesktophardware,mobiledevices,networkconnectivity,andenterpriseapplicationenvironments.

StrongproficiencywithMicrosoftOfficeSuite,GoogleWorkspace,andspecializedenterpriseapplications.

Demonstratedabilitytodiagnoseandresolvehighlycomplextechnicalissuesaffectingenterprisesystems.

Provenexperienceleadingtechnicalprojects,systemdeployments,andenterprisetechnologyinitiatives.

Demonstratedabilitytooverseetechnicalteams,coordinateresources,andmanageoperationalpriorities.

Strongprojectplanning,execution,documentation,andriskmanagementskills.

Abilitytodeveloptechnicalstandards,operationalprocedures,andprocessimprovementinitiatives.

Stronganalytical,organizational,strategicproblem-solving,anddecision-makingskills.

Excellentwrittenandverbalcommunicationskills.

Abilitytointeracteffectivelywithfederalleadership,technicalteams,andgovernmentstakeholders.

Abilitytoworkindependentlywithminimalsupervisionwhileprovidingtechnicaldirectionandleadershiptoothers.

EducationandExperience

Education:

• AssociatedegreeinInformationTechnology,ComputerScience,InformationSystems,orarelatedtechnicalfield;orequivalentrelevantexperience.

Experience:

Minimumoffive(5)yearsofprofessionalITtechnicalsupportexperience,includingdemonstratedtechnicalleadershipresponsibilities.

Demonstratedexperienceleadingtechnicalprojects,systemdeployments,andenterpriseITinitiatives.

Experienceprovidingtechnicaldirection,mentoring,oroversighttodesktopsupportpersonnel.

ExperiencesupportingMicrosoftWindowsoperatingsystems,enterpriseapplications,andassociatedinfrastructure.

Experiencedevelopingtechnicaldocumentation,operationalstandards,andsupportprocedures.

Preferred Qualifications:

Experiencemanagingorleadingtechnicalteamsoffive(5)ormorepersonnel.

ExperiencesupportingDOI/IAorotherfederalgovernmentITenvironments.

Experienceleadingenterprisetechnologydeployments,modernizationinitiatives,andhardwarelifecycleprograms.

ExperiencesupportingGIS,AutoCAD,andspecializedenterpriseapplicationecosystems.

Experienceusingenterpriseendpointmanagement,imaging,andsoftwaredeploymentsolutions.

FamiliaritywithITservicemanagementplatforms,includingServiceNow,Remedy,orsimilarsystems.

Experiencewithfederalcybersecuritycompliance,includingNISTSP800-53andFISMA.

CompTIASecurity+,Microsofttechnicalcertifications,orrelevantprojectmanagementcertifications.

Workisprimarilyperformedinaprofessionalofficeorfederalgovernmentfacility.

Frequentinteractionwithfederalleadership,technicalteams,governmentstakeholders,anddesktopsupportpersonnel.

Workmayinvolveoverseeingtechnicaloperationsandenterprisetechnologyinitiativesacrossmultiplelocations.

Occasionaltravelbetweengovernmentfacilitiesorsupportlocationsmayberequired.

Extendedorirregularworkhoursmaybenecessarytosupportcriticaltechnicalincidents,systemdeployments,ormissionrequirements.

SpecialRequirements

Musthavetheabilitytoobtainandmaintainthegovernmentsecurityclearancerequiredbythesupportedcontract.

Mustsuccessfullycompleterequiredgovernmentbackgroundinvestigationsandpre-employmentscreening.

MustcomplywithapplicableNISTSP800-53,FISMA,government,contractual,andcompanyrequirements.

Mustmaintainconfidentialityregardinggovernmentsystems,personnel,andsensitiveinformation.

Mustbeabletosupportoperationalrequirementsandworkschedulesestablishedbythesupportedfederalcontract.

PhysicalDemands

Prolongedperiodsofsitting,typing,andcomputeruse.

Occasionalwalking,standing,bending,andreaching.

Abilitytoliftandmoveequipmentweighingupto15pounds,withoccasionalheavierlifting.

Visualacuitysufficientforcomputeruseandtechnicaltroubleshooting.

Abilitytocommunicateeffectivelyinaprofessionalofficeenvironment.

EqualEmploymentOpportunity(EEO)andIndianPreference

QuiveraEnterprisesLLCanditssubsidiariesare100%triballyownedandSBA-certifiedSmallDisadvantagedBusinesses.WeareproudtobeanEqualOpportunityEmployerandarecommittedtocreatinganinclusiveworkplacewhereallqualifiedapplicantsreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,age,disability,protectedveteranstatus,oranyotherstatusprotectedbyapplicablefederal,state,orlocallaw.

Asatriballyownedorganization,QuiveraEnterprisesanditssubsidiariesmayapplyIndianPreferenceinaccordancewithapplicabletribal,federal,andcontractualrequirementswhereauthorizedbylaw.

Dream. Grow. Thrive.

Job descriptions are intended to identify the primary duties, responsibilities, qualifications, and requirements of a position and assist in determining appropriate compensation. They are not intended to represent a complete list of all duties and responsibilities. Quivera Enterprises, LLC, and its subsidiaries reserve the right to modify, add, or remove duties and responsibilities based on business needs, contractual requirements, and management discretion.