Desktop Technician - BIA

Quivera Enterprises, LLC; Albuquerque (NM); On-site; USD 50,000 - 54,000; Full time

Job summary

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, seeks a Desktop Technician III in Albuquerque, NM to provide advanced Tier II/III technical support for end-user computing environments supporting federal government operations.

You will install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and enterprise software while ensuring cybersecurity compliance and reliable IT operations.

Qualifications

• Associate degree in Information Technology, Computer Science, Information Systems, or related field or equivalent experience.
• Minimum of three years of hands-on technical support in IT environments.

Responsibilities

• Provide advanced Tier II/III technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, maintain, and troubleshoot hardware, OS, and enterprise software applications.
• Support and maintain Windows operating systems in enterprise IT environments.
• Diagnose and resolve LAN/server/network issues and related infrastructure.
• Perform root cause analysis and implement corrective actions for recurring problems.
• Provide end-user training and guidance on IT systems and best practices.
• Document incidents, service requests, and resolutions in ITSM systems.
• Collaborate with teams and government personnel to resolve escalated incidents.

Skills

Desktop hardware

Windows OS

LAN networking

Office Suite

Google Workspace

Troubleshooting

End-user support

Education

Associate degree in IT/CS/IS

Tools

GIS

AutoCAD

ServiceNow

Remote support tools

Imaging tools

IT asset management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Albuquerque, NM, US

2 days ago Requisition ID: 1213

Salary Range: $50,000.00 To $54,000.00 Annually

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician III to provide advanced technical support for end-user computing environments supporting federal government operations.

TheDesktopTechnicianIIIisresponsibleforinstalling,configuring,maintaining,andtroubleshootingdesktopsystems,laptops,mobiledevices,networkconnectivity,andenterprisesoftwareapplications.ThispositionprovidesTierII/IIItechnicalsupport,resolvescomplextechnicalissues,andensuresthereliableoperationofITsystemsandequipment.

Workingindependentlywithminimalsupervision,theDesktopTechnicianIIIcollaborateswithendusers,technicalteams,andgovernmentpersonneltodeliverresponsivecustomersupportandmaintainefficientIToperations.Thepositionrequiresstrongtroubleshootingcapabilities,technicalexpertise,andtheabilitytosupportbothstandardofficeapplicationsandspecializedmission-criticalsystems.

All work must comply with applicable federal cybersecurity requirements, organizational IT policies, and established contractual performance standards.

EssentialDutiesandResponsibilities

Technical Support and Operations

ProvideadvancedTierII/IIItechnicalsupportfordesktops,laptops,mobiledevices,printers,scanners,andassociatedperipheralequipment.

Install,configure,maintain,andtroubleshootcomputerhardware,operatingsystems,andenterprisesoftwareapplications.

SupportandmaintainMicrosoftWindowsoperatingsystemswithinenterpriseITenvironments.

DiagnoseandresolvenetworkconnectivityissuesinvolvingLocalAreaNetworks(LANs),servers,networkswitches,andrelatedinfrastructure.

Troubleshootcomplexhardware,software,operatingsystem,andnetwork-relatedissuestoensuretimelyresolution.

Performrootcauseanalysisandimplementappropriatecorrectiveactionsforrecurringtechnicalproblems.

Supportthereliableoperationandperformanceofend-usercomputingsystemsandassociatedequipment.

User Support and Application Management

ProvidetechnicalassistancetoendusersregardingMicrosoftOfficeSuite,GoogleWorkspace,Gmail,andotherstandardbusinessapplications.

Supportspecializedapplications,includingGeographicInformationSystems(GIS),AutoCAD,andothermission-criticalsoftware.

Assistuserswithapplicationinstallations,configurations,functionalityissues,andsystemaccess.

Provideend-usertraining,technicalguidance,andassistancewithITsystems,applications,andestablishedbestpractices.

Communicatetechnicalinformationclearlytouserswithvaryinglevelsoftechnicalknowledge.

Maintainprofessional,responsive,andcustomer-focusedsupportthroughouttheincidentresolutionprocess.

System Maintenance and Deployment

Performsystemimaging,softwareinstallations,deployments,upgrades,patchmanagement,andhardwarereplacements.

Configureandmaintaindesktopsystemsandmobiledevicesinaccordancewithapprovedenterprisestandards.

Assistwithendpointmanagement,equipmentdeployment,andsystemlifecyclemaintenance.

Verifysystemfunctionalityandperformancefollowinginstallations,upgrades,andmaintenanceactivities.

Supportapprovedsystemconfigurations,securityupdates,andvulnerabilityremediationactivities.

Maintainsystemintegrityandensurecompliancewithapplicabletechnicalandcybersecurityrequirements.

Service Management, Documentation, and Collaboration

Documenttechnicalincidents,servicerequests,troubleshootingactivities,andresolutionswithindesignatedITservicemanagementsystems.

Ensureincidentsandservicerequestsareaccuratelycategorized,prioritized,andresolvedinaccordancewithestablishedservice-levelagreements(SLAs).

Maintaincompleteandaccuraterecordsoftechnicalsupportactivitiesandcorrectiveactions.

Escalateunresolvedorhighlycomplextechnicalissuestoappropriatenetwork,systemsadministration,orcybersecurityteams.

Collaboratewithcross-functionaltechnicalteamstoresolveescalatedincidentsandsupportenterpriseIToperations.

Developandmaintaintroubleshootingguides,technicaldocumentation,andknowledgebasearticles.

Contributetothestandardizationoftechnicalsupportproceduresandoperationalworkflows.

Cybersecurity Compliance and Continuous Improvement

PerformassigneddutiesinaccordancewithapplicableNationalInstituteofStandardsandTechnology(NIST)SpecialPublication800-53securityandprivacycontrols.

SupportcompliancewiththeFederalInformationSecurityModernizationAct(FISMA)andapplicablefederalcybersecuritypolicies.

Followapprovedproceduresforsystemaccess,endpointsecurity,configurationmanagement,andvulnerabilityremediation.

Identifyandreportpotentialcybersecurityincidents,vulnerabilities,andunauthorizedactivitiesinaccordancewithestablishedprocedures.

Maintaintheconfidentiality,integrity,andavailabilityofgovernmentinformationsystemsandsensitivedata.

Identifyopportunitiestoimprovetechnicalsupportworkflows,incidentresolutionprocesses,andoperationalefficiency.

Supportcontinuousimprovementinitiativesdesignedtoenhancecustomersatisfaction,servicedeliveryquality,andtechnicalsupporteffectiveness.

RequiredSkillsandAbilities

Advancedknowledgeofdesktopandlaptopcomputerhardware,mobiledevices,printers,scanners,andperipheralequipment.

Strongproficiencyininstalling,configuring,maintaining,andtroubleshootingMicrosoftWindowsoperatingsystems.

WorkingknowledgeofLANconnectivity,servers,networkswitches,andbasicnetworkingprotocols.

ExperiencesupportingMicrosoftOfficeSuite,GoogleWorkspace,andenterprisebusinessapplications.

Abilitytodiagnoseandresolvecomplexhardware,software,operatingsystem,andconnectivityissues.

FamiliaritywithenterpriseITenvironments,incidentmanagementprocesses,andtechnicalescalationprocedures.

Abilitytoperformsystemimaging,softwareinstallations,upgrades,androutinemaintenanceactivities.

Stronganalytical,organizational,troubleshooting,andproblem-solvingskills.

Excellentwrittenandverbalcommunicationskills.

Strongcustomerserviceorientationandprofessionaldemeanor.

Abilitytomanagemultipletechnicalsupportrequestswhilemeetingestablishedperformancestandards.

Abilitytoworkindependentlywithminimalsupervisionandcollaborateeffectivelywithtechnicalteamsandgovernmentstakeholders.

Abilitytoprepareandmaintainaccuratetechnicaldocumentationandincidentresolutionrecords.

EducationandExperience

Education:

AssociatedegreeinInformationTechnology,ComputerScience,InformationSystems,orarelatedtechnicalfield;or

Anequivalentcombinationofeducationandrelevantprofessionalexperience.

Experience:

Minimumofthree(3)yearsofhands-ontechnicalsupportexperienceinanITenvironment.

Experiencesupportingdesktopsystems,laptops,mobiledevices,printers,scanners,andrelatedperipheralequipment.

Experienceinstalling,configuring,andtroubleshootingcomputerhardware,softwareapplications,andMicrosoftWindowsoperatingsystems.

ExperiencediagnosingnetworkconnectivityissuesinvolvingLANs,servers,andnetworkswitches.

ExperiencesupportingMicrosoftOfficeSuiteandGoogleWorkspaceapplications.

Experienceprovidingtechnicalassistanceandtroubleshootingsupporttoendusers.

Preferred Qualifications:

ExperiencesupportingGIS,AutoCAD,orotherspecializedtechnicalapplications.

ExperienceworkingwithinenterpriseITenvironmentsandusingremotesupporttools.

ExperienceusingITservicemanagementplatforms,includingServiceNow,Remedy,orsimilarticketingsystems.

ExperiencesupportingtheDepartmentoftheInterior(DOI),otherfederalgovernmentagencies,orlargeenterpriseorganizations.

FamiliaritywithNISTSP800-53,FISMA,andfederalinformationsecurityrequirements.

Experiencewithsystemimagingtools,endpointmanagementplatforms,ITassetmanagementsystems,andsoftwaredeploymentsolutions.

Relevantindustrycertifications,including:

CompTIAA+

CompTIANetwork+

CompTIASecurity+

Microsofttechnicalcertifications

Workisprimarilyperformedinaprofessionalofficeorfederalgovernmentfacility.

Thepositionrequiresfrequentinteractionwithgovernmentendusers,technicalteams,andotherstakeholders.

Workinvolvesmanagingmultipletechnicalsupportprioritiesinafast-paced,mission-drivenenvironment.

Occasionaltravelbetweengovernmentfacilitiesorsupportlocationsmayberequired.

Extendedorirregularworkhoursmaybenecessarytosupportmission-criticaloperations,systemmaintenance,ortechnicalemergencies.

Dependingonassignment,limitedworkinfieldormixedenvironmentsmayberequired.

SpecialRequirements

Musthavetheabilitytoobtainandmaintainthefederalsuitabilitydetermination,backgroundinvestigation,orgovernmentsecurityclearancerequiredbythesupportedcontract.

Mustsuccessfullycompleteallrequiredpre-employmentscreeningandgovernmentbackgroundinvestigationrequirements.

Mustcomplywithapplicablefederalcybersecurityrequirements,includingNISTSP800-53andFISMA.

Mustmaintainconfidentialityregardinggovernmentsystems,personnel,technicalinformation,andsensitiveprogramdata.

Mustcomplywithallapplicablegovernment,contractualandcompanypoliciesandprocedures.

Mustbeabletosupportoperationalrequirementsandworkschedulesestablishedbythesupportedfederalcontract.

PhysicalDemands

Thephysicaldemandsdescribedbelowarerepresentativeofthoserequiredtosuccessfullyperformtheessentialfunctionsofthisposition.

Prolongedperiodsofsitting,typing,andworkingonacomputer.

Occasionalwalking,standing,bending,reaching,andlifting.

Abilitytoliftandmoveequipmentweighingupto15pounds,withoccasionalheavierliftingasrequired.

Visualacuitysufficientforcomputeruse,technicaltroubleshooting,andequipmentidentification,includingclose,distance,andcolorvision.

Abilitytocommunicateeffectivelyinaprofessionalofficeenvironment.

Occasionaltravelandextendedworkhoursmayberequired.

EqualEmploymentOpportunity(EEO)andIndianPreference

QuiveraEnterprisesLLCanditssubsidiariesare100%triballyownedandSBA-certifiedSmallDisadvantagedBusinesses.WeareproudtobeanEqualOpportunityEmployerandarecommittedtocreatinganinclusiveworkplacewhereallqualifiedapplicantsreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,age,disability,protectedveteranstatus,oranyotherstatusprotectedbyapplicablefederal,state,orlocallaw.

Asatriballyownedorganization,QuiveraEnterprisesanditssubsidiariesmayapplyIndianPreferenceinaccordancewithapplicabletribal,federalandcontractualrequirementswhereauthorizedbylaw.

Dream. Grow. Thrive.

Job descriptions are intended to identify the primary duties, responsibilities, qualifications, and requirements of a position and assist in determining appropriate compensation. They are not intended to represent a complete list of all duties and responsibilities. Quivera Enterprises, LLC, and its subsidiaries reserve the right to modify, add, or remove duties and responsibilities based on business needs, contractual requirements, and management discretion.