Desktop Technician V

Quivera Enterprises, LLC; Washington; Sur place; USD 72 000 - 76 000; Plein temps

Résumé du poste

Quivera Enterprises, LLC is seeking a Desktop Technician V to provide expert-level enterprise desktop support, technical leadership, and project management for the DOI/IA enterprise user environment.

You will oversee complex desktop support operations, drive technology initiatives, establish operational standards, and mentor staff while ensuring reliability, security, and efficient end-user computing across multiple federal teams.

Qualifications

• Minimum five years of professional IT technical support experience with leadership responsibilities.
• Experience leading technical projects, system deployments, and enterprise IT initiatives.
• Experience providing direction to desktop support personnel.

Responsabilités

• Enterprise technical support and advanced troubleshooting for complex desktops.
• Serve as senior technical authority and escalation resource for enterprise desktop support.
• Diagnose and resolve critical incidents affecting multiple users and environments.
• Lead enterprise desktop technology projects from planning through closeout.
• Coordinate resources and deployments across teams and locations.
• Provide leadership to desktop technicians and IT staff; mentor and guide colleagues.
• Collaborate with federal stakeholders to align activities with mission requirements.
• Develop standards, procedures, and knowledge resources for desktop support.
• Support cybersecurity/compliance efforts in line with NIST/FISMA guidance.

Connaissances

Desktop support

Technical leadership

Project management

Windows OS

Google Workspace

GIS

AutoCAD

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Washington, DC, US

3 days ago Requisition ID: 1226

Salary Range: $72,000.00 To $76,000.00 Annually

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking a highly experienced Desktop Technician V to provide expert-level technical leadership, enterprise desktop support, and project management for the Department of the Interior / Indian Affairs (DOI/IA) enterprise user environment.

TheDesktopTechnicianVservesasaseniortechnicalauthorityresponsibleforoverseeingcomplexdesktopsupportoperations,leadingenterprisetechnologyinitiatives,andprovidingtechnicaldirectiontodesktopsupportpersonnel.Thispositionisaccountableforensuringthereliability,security,andoperationaleffectivenessofend-usercomputingsystems,specializedapplications,andassociatedenterpriseinfrastructure.

WorkingcloselywithFederalFunctionalLeads,ITleadership,andcross-functionaltechnicalteams,theDesktopTechnicianVprovidesoversightoftechnicalprojects,supportsstrategictechnologyinitiatives,establishesoperationalstandards,anddrivescontinuousimprovementacrossenterprisedesktopsupportservices.

Thesuccessfulcandidatemustdemonstrateexpert-leveltechnicalknowledge,provenleadershipandprojectmanagementcapabilities,andtheabilitytoindependentlymanagecomplextechnicalchallengeswhilesupportingfederalmissionrequirements.

EssentialDutiesandResponsibilities

Enterprise Technical Support and Advanced Troubleshooting

Provideexpert-leveltechnicalsupportforhighlycomplexdesktop,operatingsystem,application,andnetwork-relatedissues.

Serveasaseniortechnicalauthorityandescalationresourceforenterprisedesktopsupportoperations.

Diagnoseandresolvecriticaltechnicalincidentsaffectingmultipleusers,systems,oroperationalenvironments.

Performadvancedrootcauseanalysisanddevelopcorrectiveactionsforrecurringorenterprise-widetechnicalissues.

ProvidetechnicalexpertiseforMicrosoftWindowsoperatingsystems,enterprisedesktopinfrastructure,MicrosoftOfficeSuite,andGoogleWorkspace.

Supportspecializedandmission-criticalapplications,includingGIS,AutoCAD,andotherenterprisesoftwareplatforms.

Evaluatetechnicalsolutionsandrecommendimprovementstosystemreliability,performance,andoperationaleffectiveness.

Technical Project Management and Enterprise Initiatives

Leadandmanageenterprisedesktoptechnologyprojectsfromplanningthroughimplementationandcloseout.

Developprojectplans,implementationschedules,technicalrequirements,milestones,andsupportingdocumentation.

Coordinatetechnicalresources,assignments,anddeploymentactivitiesacrossmultipleteamsorlocations.

Monitorprojectschedules,risks,dependencies,anddeliverablestoensuresuccessfulexecution.

Leadenterprisesystemupgrades,hardwarerefreshinitiatives,softwaredeployments,andtechnologymodernizationefforts.

Coordinatewithfederalstakeholders,ITleadership,andtechnicalteamstoalignprojectactivitieswithmissionrequirements.

Providetechnicalrecommendationsregardingenterprisedesktopinfrastructure,lifecyclemanagement,andtechnologyimprovements.

Technical Leadership and Team Oversight

ProvidetechnicalleadershipandoversighttoteamsofDesktopTechniciansandotherITsupportpersonnel.

Assignandcoordinatetechnicalactivitiestosupportoperationalprioritiesandprojectrequirements.

ServeasaseniorSubjectMatterExpert(SME)forenterprisedesktoptechnologies,technicaltroubleshooting,andspecializedapplications.

Mentoranddeveloptechnicalpersonnelthroughguidance,knowledgesharing,andtechnicaltraining.

Assistleadershipwithresourceplanning,workloadcoordination,andtechnicalperformanceimprovement.

Supporttheresolutionofhigh-priorityincidentsandoperationalchallengesrequiringsenior-leveltechnicalexpertise.

CollaboratewithFederalFunctionalLeadsandmanagementtosupportstrategicandoperationalinitiatives.

Operational Standards and Process Improvement

Develop,implement,andmaintaintechnicalstandards,operationalprocedures,anddesktopsupportbestpractices.

Establishandmaintaintechnicaldocumentation,implementationguides,SOPs,andknowledgemanagementresources.

Evaluateenterprisedesktopsupportprocessesandrecommendimprovementstoefficiency,consistency,andservicedelivery.

Leadcontinuousimprovementinitiativesfocusedontechnicalperformance,incidentresolution,andcustomersatisfaction.

Supportstandardizationofdesktopconfigurations,systemdeploymentprocedures,andtechnicalsupportworkflows.

Analyzeoperationalperformancetrendsandrecommendcorrectiveactionstoaddressrecurringtechnicalorservicedeliveryissues.

PromoteconsistenttechnicalsupportpracticesandcompliancewithestablishedSLAs.

Cybersecurity and Compliance

ProvidetechnicaloversighttoensuredesktopsupportactivitiescomplywithapplicableNISTSP800-53securityandprivacycontrols.

SupportcompliancewithFISMAandapplicablefederalcybersecurityrequirements.

Coordinatewithcybersecurityandsystemsadministrationteamsregardingendpointsecurity,vulnerabilityremediation,andconfigurationmanagement.

Supportimplementationofapprovedsecuritycontrols,systemupdates,andtechnicalriskmitigationactivities.

Identifyandreportcybersecurityconcerns,vulnerabilities,andunauthorizedactivitiesinaccordancewithestablishedprocedures.

EnsureenterprisetechnologyinitiativescomplywithorganizationalITpolicies,federalstandards,andcontractualrequirements.

Stakeholder Communication and Strategic Support

Serveasaseniortechnicalpointofcontactforfederalstakeholders,ITleadership,andcross-functionaltechnicalteams.

Providetechnicalrecommendationsandoperationalinsightstosupportleadershipdecision-making.

Prepareandpresenttechnicalreports,projectupdates,implementationplans,andperformancesummaries.

Communicatecomplextechnicalissues,projectrisks,andrecommendedsolutionstotechnicalandnontechnicalaudiences.

Supportstrategicplanningdiscussionsrelatedtoenterprisedesktopinfrastructure,technologymodernization,andservicedeliveryimprovements.

Coordinatewithgovernmentpersonnelandtechnicalleadershiptoaddressenterprisetechnologyrequirements.

RequiredSkillsandAbilities

ExpertknowledgeofMicrosoftWindowsoperatingsystems,enterprisedesktopinfrastructure,andend-usercomputingtechnologies.

Advancedunderstandingofdesktophardware,mobiledevices,networkconnectivity,andenterpriseapplicationenvironments.

StrongproficiencywithMicrosoftOfficeSuite,GoogleWorkspace,andspecializedenterpriseapplications.

Demonstratedabilitytodiagnoseandresolvehighlycomplextechnicalissuesaffectingenterprisesystems.

Provenexperienceleadingtechnicalprojects,systemdeployments,andenterprisetechnologyinitiatives.

Demonstratedabilitytooverseetechnicalteams,coordinateresources,andmanageoperationalpriorities.

Strongprojectplanning,execution,documentation,andriskmanagementskills.

Abilitytodeveloptechnicalstandards,operationalprocedures,andprocessimprovementinitiatives.

Stronganalytical,organizational,strategicproblem-solving,anddecision-makingskills.

Excellentwrittenandverbalcommunicationskills.

Abilitytointeracteffectivelywithfederalleadership,technicalteams,andgovernmentstakeholders.

Abilitytoworkindependentlywithminimalsupervisionwhileprovidingtechnicaldirectionandleadershiptoothers.

EducationandExperience

Education:

• AssociatedegreeinInformationTechnology,ComputerScience,InformationSystems,orarelatedtechnicalfield;orequivalentrelevantexperience.

Experience:

Minimumoffive(5)yearsofprofessionalITtechnicalsupportexperience,includingdemonstratedtechnicalleadershipresponsibilities.

Demonstratedexperienceleadingtechnicalprojects,systemdeployments,andenterpriseITinitiatives.

Experienceprovidingtechnicaldirection,mentoring,oroversighttodesktopsupportpersonnel.

ExperiencesupportingMicrosoftWindowsoperatingsystems,enterpriseapplications,andassociatedinfrastructure.

Experiencedevelopingtechnicaldocumentation,operationalstandards,andsupportprocedures.

Preferred Qualifications:

Experiencemanagingorleadingtechnicalteamsoffive(5)ormorepersonnel.

ExperiencesupportingDOI/IAorotherfederalgovernmentITenvironments.

Experienceleadingenterprisetechnologydeployments,modernizationinitiatives,andhardwarelifecycleprograms.

ExperiencesupportingGIS,AutoCAD,andspecializedenterpriseapplicationecosystems.

Experienceusingenterpriseendpointmanagement,imaging,andsoftwaredeploymentsolutions.

FamiliaritywithITservicemanagementplatforms,includingServiceNow,Remedy,orsimilarsystems.

Experiencewithfederalcybersecuritycompliance,includingNISTSP800-53andFISMA.

CompTIASecurity+,Microsofttechnicalcertifications,orrelevantprojectmanagementcertifications.

Workisprimarilyperformedinaprofessionalofficeorfederalgovernmentfacility.

Frequentinteractionwithfederalleadership,technicalteams,governmentstakeholders,anddesktopsupportpersonnel.

Workmayinvolveoverseeingtechnicaloperationsandenterprisetechnologyinitiativesacrossmultiplelocations.

Occasionaltravelbetweengovernmentfacilitiesorsupportlocationsmayberequired.

Extendedorirregularworkhoursmaybenecessarytosupportcriticaltechnicalincidents,systemdeployments,ormissionrequirements.

SpecialRequirements

Musthavetheabilitytoobtainandmaintainthegovernmentsecurityclearancerequiredbythesupportedcontract.

Mustsuccessfullycompleterequiredgovernmentbackgroundinvestigationsandpre-employmentscreening.

MustcomplywithapplicableNISTSP800-53,FISMA,government,contractual,andcompanyrequirements.

Mustmaintainconfidentialityregardinggovernmentsystems,personnel,andsensitiveinformation.

Mustbeabletosupportoperationalrequirementsandworkschedulesestablishedbythesupportedfederalcontract.

PhysicalDemands

Prolongedperiodsofsitting,typing,andcomputeruse.

Occasionalwalking,standing,bending,andreaching.

Abilitytoliftandmoveequipmentweighingupto15pounds,withoccasionalheavierlifting.

Visualacuitysufficientforcomputeruseandtechnicaltroubleshooting.

Abilitytocommunicateeffectivelyinaprofessionalofficeenvironment.

EqualEmploymentOpportunity(EEO)andIndianPreference

QuiveraEnterprisesLLCanditssubsidiariesare100%triballyownedandSBA-certifiedSmallDisadvantagedBusinesses.WeareproudtobeanEqualOpportunityEmployerandarecommittedtocreatinganinclusiveworkplacewhereallqualifiedapplicantsreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,age,disability,protectedveteranstatus,oranyotherstatusprotectedbyapplicablefederal,state,orlocallaw.

Asatriballyownedorganization,QuiveraEnterprisesanditssubsidiariesmayapplyIndianPreferenceinaccordancewithapplicabletribal,federal,andcontractualrequirementswhereauthorizedbylaw.

Dream. Grow. Thrive.

Job descriptions are intended to identify the primary duties, responsibilities, qualifications, and requirements of a position and assist in determining appropriate compensation. They are not intended to represent a complete list of all duties and responsibilities. Quivera Enterprises, LLC, and its subsidiaries reserve the right to modify, add, or remove duties and responsibilities based on business needs, contractual requirements, and management discretion.