Desktop Technician - BIA

Quivera Enterprises, LLC; Washington (District of Columbia); Vor Ort; USD 65.000 - 72.000; Vollzeit

Zusammenfassung

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, seeks an experienced Desktop Technician IV to provide senior-level technical support and lead desktop initiatives for the DOI/IA enterprise user environment in Washington, DC.

The role requires strong technical expertise, project coordination, and the ability to mentor junior technicians, coordinate enterprise deployments, and develop standardized procedures.

Qualifikationen

• Advanced knowledge of enterprise desktop infrastructure, OS, and software.
• Strong Windows OS and enterprise applications support.
• Advanced troubleshooting for desktops, network, and specialized apps.
• Experience leading technical projects and upgrades.
• Ability to coordinate resources and manage priorities.
• Ability to mentor Desktop Technicians I–III.
• Strong technical documentation and analytical skills.
• Ability to work independently with minimal supervision.
• Excellent written and verbal communication skills.
• Ability to coordinate with government stakeholders and teams.

Aufgaben

• Provide senior-level technical support for complex hardware, software, OS, and network issues.
• Diagnose and resolve advanced incidents affecting enterprise desktop environments.
• Serve as escalation resource for desktop technicians.
• Perform root-cause analysis and implement corrective actions.
• Support Windows OS, enterprise apps, networking, and infrastructure.
• Provide advanced support for GIS, AutoCAD, and mission-critical systems.
• Lead and coordinate desktop technology projects and deployments.
• Develop project schedules and implementation plans.
• Coordinate resources and deployments to meet milestones.
• Monitor progress and identify risks.
• Ensure lifecycle management initiatives.
• Ensure projects comply with security standards.

Kenntnisse

Desktop support

Windows OS

Enterprise applications

Project leadership

Technical mentoring

Documentation

Stakeholder coordination

Ausbildung

Associated degree in IT/CS/IS

Tools

GIS

AutoCAD

ServiceNow

Remedy

Endpoint management

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Washington, DC, US

3 days ago Requisition ID: 1225

Salary Range: $65,000.00 To $72,000.00 Annually

Wichita Tribal Enterprises, a subsidiary of Quivera Enterprises, LLC, is seeking an experienced Desktop Technician IV to provide senior-level technical support and lead desktop support initiatives for the Department of the Interior / Indian Affairs (DOI/IA) enterprise user environment.

TheDesktopTechnicianIVservesasaseniortechnicalresourceandSubjectMatterExpert(SME),responsibleforresolvinghighlycomplextechnicalissues,coordinatingenterprisesystemdeployments,andleadingtechnicalprojects.Thispositionprovidesadvancedtroubleshooting,supportsspecializedenterpriseapplications,andensuresthereliabilityandperformanceofend-usercomputingenvironments.

Operatingwithminimaltonosupervision,theDesktopTechnicianIVprovidestechnicalguidancetoothertechnicians,coordinateswithfederalstakeholdersandcross-functionalITteams,andsupportsthedevelopmentofstandardizedproceduresandtechnicaldocumentation.

Thepositionrequiresstrongtechnicalexpertise,projectcoordinationcapabilities,anddemonstratedexperienceleadingtechnicalinitiativeswithincomplexenterpriseenvironments.

EssentialDutiesandResponsibilities

Advanced Technical Support and Troubleshooting

Providesenior-leveltechnicalsupportforcomplexhardware,software,operatingsystem,andnetwork-relatedissues.

Diagnoseandresolveadvancedtechnicalincidentsaffectingenterprisedesktopenvironments.

ServeasatechnicalescalationresourceforDesktopTechniciansandotherITsupportpersonnel.

Performadvancedrootcauseanalysisandimplementcorrectiveactionsforrecurringorhigh-impacttechnicalproblems.

SupportMicrosoftWindowsoperatingsystems,enterpriseapplications,networkconnectivity,andassociatedinfrastructure.

Provideadvancedsupportforspecializedapplications,includingGIS,AutoCAD,andothermission-criticalsystems.

Technical Project Leadership and System Deployment

Leadandcoordinatedesktoptechnologyprojects,systemupgrades,equipmentdeployments,andtechnicalinitiatives.

Developprojectschedules,technicalimplementationplans,andsupportingdocumentation.

Coordinatetechnicalresources,assignments,anddeploymentactivitiestomeetprojectmilestones.

Monitorprojectprogress,identifytechnicalrisks,andrecommendcorrectiveactions.

Supportenterprisehardwareandsoftwarelifecyclemanagementinitiatives.

Ensuretechnicalprojectscomplywithestablishedoperationalrequirements,securitystandards,andimplementationprocedures.

Technical Leadership and Mentoring

ServeasaSubjectMatterExpert(SME)fordesktopsupporttechnologies,enterpriseapplications,andtechnicaltroubleshooting.

Providetechnicalguidance,mentoring,andassistancetoDesktopTechniciansI–III.

Supporttechnicalknowledgetransferandstaffdevelopmentinitiatives.

Assistwithprioritizingcomplextechnicalassignmentsandcoordinatingescalatedincidentresolution.

CollaboratewithServiceCenterleadership,FederalFunctionalLeads,andcross-functionalITteams.

Participateintechnicalreviews,operationalmeetings,andprojectcoordinationactivities.

Documentation and Process Development

Developandmaintaintechnicalprocedures,implementationguides,projectdocumentation,andstandardoperatingprocedures(SOPs).

Documentcomplextechnicalissues,rootcausefindings,correctiveactions,andsystemconfigurations.

Contributetoknowledgebasedevelopmentandstandardizedtroubleshootingprocedures.

Reviewexistingtechnicalprocessesandrecommendimprovementstooperationalefficiency.

Supportthedevelopmentandimplementationofconsistentdesktopsupportpractices.

Cybersecurity and Compliance

EnsureassignedtechnicalactivitiescomplywithapplicableNISTSP800-53securityandprivacycontrols.

SupportFISMAcomplianceandapplicablefederalcybersecurityrequirements.

Assistwithendpointsecurity,vulnerabilityremediation,patchmanagement,andapprovedsystemconfigurations.

Identifyandreportpotentialsecurityvulnerabilities,incidents,andunauthorizedactivities.

EnsuretechnicalprojectsandsystemdeploymentscomplywithorganizationalITpoliciesandcontractualrequirements.

RequiredSkillsandAbilities

• Advancedknowledgeofenterprisedesktopinfrastructure,operatingsystems,hardware,andsoftwareapplications.
• StrongproficiencyinMicrosoftWindowsoperatingsystemsandenterpriseapplicationsupport.
• Advancedtroubleshootingcapabilitiesinvolvingdesktopsystems,networkconnectivity,andspecializedapplications.
• Experienceleadingtechnicalprojects,systemdeployments,andtechnologyupgrades.
• Abilitytocoordinatetechnicalresourcesandmanagemultipleprojectpriorities.
• DemonstratedabilitytoprovidetechnicalguidanceandmentoringtootherITpersonnel.
• Strongtechnicaldocumentation,analytical,andproblem-solvingskills.
• Abilitytoworkindependentlywithminimaltonosupervision.
• Excellentwrittenandverbalcommunicationskills.
• Abilitytocoordinateeffectivelywithgovernmentstakeholders,technicalteams,andmanagement.

EducationandExperience

Education:

• AssociatedegreeinInformationTechnology,ComputerScience,InformationSystems,orarelatedtechnicalfield;orequivalentrelevantexperience.

Experience:

• Minimumoffour(4)yearsofrelatedITtechnicalsupportexperience.
• Experienceprovidingadvancedtechnicalsupportinenterprisecomputingenvironments.
• Demonstratedexperienceleadingtechnicalprojects,systemdeployments,orITinitiatives.
• Experiencedevelopingtechnicaldocumentationandcoordinatingcomplextroubleshootingactivities.

Preferred Qualifications:

• Experienceleadingorcoordinatingtechnicalteamsoffive(5)ormorepersonnel.
• ExperiencesupportingDOI/IAorotherfederalgovernmentITenvironments.
• Experiencedevelopingtechnicalprocedures,SOPs,andprojectdocumentation.
• ExperiencesupportingGIS,AutoCAD,andspecializedenterpriseapplications.
• Experienceusingenterpriseendpointmanagement,imaging,anddeploymentsolutions.
• FamiliaritywithServiceNow,Remedy,orsimilarITservicemanagementsystems.
• CompTIAA+,Network+,Security+,orMicrosofttechnicalcertifications.
• Workisprimarilyperformedinaprofessionalofficeorfederalgovernmentfacility.
• Frequentcollaborationwithtechnicalteams,governmentstakeholders,andleadership.
• Workmayinvolvecoordinatingsystemdeploymentsandtechnicalprojectsacrossmultiplelocations.
• Occasionaltravelandextendorirregularworkhoursmayberequired.

SpecialRequirements

Musthavetheabilitytoobtainandmaintainthegovernmentsecurityclearancerequiredbythesupportedcontract.

Mustsuccessfullycompleterequiredgovernmentbackgroundinvestigationsandpre-employmentscreening.

MustcomplywithapplicableNISTSP800-53,FISMA,government,contractual,andcompanyrequirements.

Mustmaintainconfidentialityregardinggovernmentsystems,personnel,andsensitiveinformation.

PhysicalDemands

Prolongedperiodsofsitting,typing,andcomputeruse.

Occasionalwalking,standing,bending,andreaching.

Abilitytoliftandmoveequipmentweighingupto15pounds,withoccasionalheavierlifting.

Visualacuitysufficientforcomputeruseandtechnicaltroubleshooting.

Abilitytocommunicateeffectivelyinaprofessionalofficeenvironment.

EqualEmploymentOpportunity(EEO)andIndianPreference

QuiveraEnterprisesLLCanditssubsidiariesare100%triballyownedandSBA-certifiedSmallDisadvantagedBusinesses.WeareproudtobeanEqualOpportunityEmployerandarecommittedtocreatinganinclusiveworkplacewhereallqualifiedapplicantsreceiveconsiderationforemploymentwithoutregardtorace,color,religion,sex,sexualorientation,genderidentity,nationalorigin,age,disability,protectedveteranstatus,oranyotherstatusprotectedbyapplicablefederal,state,orlocallaw.

Asatriballyownedorganization,QuiveraEnterprisesanditssubsidiariesmayapplyIndianPreferenceinaccordancewithapplicabletribal,federal,andcontractualrequirementswhereauthorizedbylaw.

Dream. Grow. Thrive.

Job descriptions are intended to identify the primary duties, responsibilities, qualifications, and requirements of a position and assist in determining appropriate compensation. They are not intended to represent a complete list of all duties and responsibilities. Quivera Enterprises, LLC, and its subsidiaries reserve the right to modify, add, or remove duties and responsibilities based on business needs, contractual requirements, and management discretion.