Desktop Technician - Temp Gov't job

ATA Services, Inc.; Santa Fe (NM); On-site; USD 47,000 - 57,000; Full time

Job summary

An established industry player is seeking a dedicated Desktop Technician to join their team in Santa Fe. This role involves ensuring compliance of various computing devices, including Windows and Apple systems, by performing necessary updates and configurations. You will work closely with agencies to facilitate data migration to cloud storage and set up multifactor authentication for enhanced security. If you are passionate about technology and customer service, this is an exciting opportunity to contribute to vital IT operations within government administration. Join a supportive team where your skills will make a real difference.

Qualifications

• 1 year of experience in installing and configuring client computing devices.
• Knowledge of customer service principles and practices.

Responsibilities

• Ensure compliance of desktop and mobile devices with OS updates.
• Migrate data from on-premises servers to OneDrive cloud storage.
• Implement multifactor authentication for users.

Skills

Troubleshooting

Customer Service

Windows OS Installation

macOS Installation

Microsoft Intune

Data Migration

Education

High School Diploma or Equivalent

Tools

Microsoft Defender

ESET Antivirus

Microsoft Authenticator

Job description

4 days ago Be among the first 25 applicants

ATA Services, Inc. is currently seeking to hire a temporary Desktop Technician employee to work in Santa Fe, NM with the Department of Information Technology. This position IS NOT REMOTE.

• Payrate: $25.00 per hour
• Schedule: Monday - Friday; 8 A.M - 5 P.M
• Start Date: ASAP
• Assignment Duration: 1 year - with possible extension
• Location: In-Office in Santa Fe

The work that will be performed includes, but is not limited to the following:

• Bring Windows-based desktop, laptop, and tablet computers into compliance by installing all Windows, hardware, and software updates. At the time of writing, all computers will be expected to be on Windows 10 21H2.
• Bring Apple desktop and laptop computers into compliance by installing all macOS updates. At the time of writing, all computers will be expected to be on macOS Monterey 12.6.
• Bring Apple mobile phones and tablet computers into compliance by installing all iOS/iPadOS updates. At the time of writing, mobile phones and tablet computers will be expected to be on iOS 16.0.3 or iPadOS 15.7.
• Bring Android mobile phones and tablet computers into compliance by installing all OS and security updates.
• Bring desktop, laptop, and tablet computers into compliance by implementing the required hostname naming convention and Microsoft Defender tags.
• Bring mobile phones into compliance by implementing the required hostname naming convention and Microsoft Defender tags.
• Bring desktop, laptop, and tablet computers into compliance by removing ESET (antivirus) and enabling Microsoft Defender.
• Bring mobile phones into compliance by installing Microsoft Defender.
• Bring desktop, laptop, and tablet computers into compliance by enrolling the devices into Microsoft Intune.
• Bring mobile phones into compliance by enrolling the devices into Microsoft Intune.
• Bring desktop, laptop, and tablet computers into compliance through vulnerability remediation.
• Work with leadership to identify and implement cloud only and hybrid environments for supported agencies.
• Work with agencies to rebuild desktop, laptop, and tablet computers for cloud only environments.
• Work with stakeholders to migrate data from on-premises servers to OneDrive cloud storage.
• Pending election results, equipment at the Offices of the Governor and Lieutenant Governor could need to be reconfigured for new administrations.
• Work with agencies and users to setup multifactor authentication (MFA) utilizing the Microsoft Authenticator app or a hardware-based security token.
• Other duties and work as assigned.

Requirements:

• Experience – 1 year of experience in installing, configuring, testing, troubleshooting, and repairing client computing devices, software, telecommunications, and/or audio-visual equipment.
• Education – A minimum of a high school diploma or equivalent.

Minimum qualifications:

• Concepts of first and second-level response operations.
• Principles and practices of effective customer service.
• Basic operational characteristics of local and wide area network systems.
• Basic operational characteristics of communication systems, equipment, and devices.
• Basic operational characteristics of information technology, including computer hardware and software components.
• Basic operations, services and activities of a data center or server room.
• Basic methods and techniques of troubleshooting desktop computer and communications system hardware and software problems.

ATA Services, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ATA Services, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Compensation details: 25-25 Hourly Wage

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• Government Administration