Desktop Technician - Executive Support

Cognizant; New York (NY); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays and PTO

401(k) plan and contributions

Disability insurance

Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a Desktop Technician – Executive Support in New York, NY. The role focuses on VIP and walk-in support for Windows, macOS, and Apple devices, with strong emphasis on desk-side and conference room tech assistance.

The position requires device migrations, software deployment, patch management, and ITSM expertise to ensure high-quality end-user experience. On-site 100% in NYC, with incentive eligibility described in the posting.

Qualifications

• Executive/VIP/White Glove support experience required.
• Experience with Windows and macOS environments.
• Comfort with conference room and desk-side support.
• Knowledge of ITSM processes and incident management.

Responsibilities

• Provide desktop and end-user support for Windows and Mac devices.
• Coordinate device migrations between Windows and macOS.
• Deploy software, patches, and OS image updates.
• Deliver on-site, remote, and conference room tech support.
• Manage hardware IMAC tasks and asset lifecycle activities.

Skills

Executive Support

VIP/White Glove Support

Walk-in Support

Device Migration

Software Deployment

Patch Management

End-User Support

Hardware Services

ITSM

On-Site & Remote Support

Tools

Intune

JAMF

NexThink

Job description

Desktop Technician – Executive Support

Location : New York, NY 10011 ( 100% Onsite )

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Operating System Troubleshooting: Skilled in diagnosing and resolving issues on Windows 10, Windows 11, macOS and Apple devices (iOS, iPads).

• Executive/VIP/White Glove Support experience
• Walk-in Support experience
• Device Migration: Experience with seamless transitions between Windows and Mac environments.
• Software Deployment & Patch Management: Proficient in managing OS image patching, software updates, and application deployments.
• End-User Support: Providing technical assistance for desktop client applications, ensuring optimal software performance.
• Hardware Services: Conducting installations, moves, additions, and changes (IMAC), as well as break/fix solutions for laptops and desktops.
• Asset Lifecycle Management: Handling procurement, disposal, and inventory tracking of IT hardware.
• Mobile Device Management (MDM): Managing devices through Intune and JAMF for enterprise-wide security and configuration.
• IT Service Management (ITSM): Expertise in incident and problem management, leveraging NexThink for in-depth problem analysis
• On-Site & Remote IT Support: Delivering desk-side assistance, conference room technology support, and field services for remote sites

Top skills need :-

Executive Support Experience and Soft Skills

Mac OS Experience

Window OS Experience

Conf. room support

ITSM Knowledge

The Salary for this position will be 59000 to 70,000 yearly depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Disclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.