Desktop Technician

Archcare; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Archcare is seeking an IT Help Desk Desktop Technician in New York. The role is essential for ensuring that Care Members can accomplish their tasks by providing IT support. Responsibilities include resolving hardware and software issues, and managing IT Help Desk communications.

Qualified candidates will have proficient knowledge in healthcare applications and be familiar with personal computer support. Join us to contribute to faith-based holistic care for vulnerable individuals.

Qualifications

• Proficient knowledge of clinical and/or financial applications in the healthcare field.
• Advanced knowledge of personal computers and office automation applications.
• MSCE certifications a plus.
• CompTIA Network+ and A+ certifications preferred.

Responsibilities

• Provide Level 1 IT Support for inbound calls and e-mails to the IT Help Desk.
• Perform technical support for Windows 10 and MS-Office 2013.
• Manage IT Help Desk ticket assignments and escalations.
• Maintain and troubleshoot hardware and software issues.
• Maintain HIPAA compliance and Cyber Security best practices.

Skills

Proficient knowledge of clinical applications

Advanced knowledge of personal computers

MSCE certifications

CompTIA Network+ certification

CompTIA A+ certification

Job description

The mission of Archcare is to foster and provide faith-based holistic care to frail and vulnerable people unable to fully care for themselves. Through shared commitments, the system seeks to improve the quality of lives of those individuals and their families.

Job Description

The IT Help Desk Desktop Technician’s role is to ensure proper computer operation for the ArchCare organization so that Care Members can accomplish their business tasks. This role includes receiving, prioritizing, documenting, and actively resolving Care Member Break Fix incidents as well as Service Requests that may be received via phone calls, e-mail, or walk-ups. Problem resolution may involve the use of diagnostic, remote access, and tracking tools, as well as require that the individual provide in-person, hands-on help at the Desktop level.

• Provided Level 1 IT Support for all inbound calls and e-mails to the IT Help Desk for all Break/Fix issues and Service Requests.
• Perform technical support of core operating systems (OS) issues, i.e. Windows 10, core productivity applications, i.e. MS-Office 2013, and core application automation within IT Operations.
• Manage IT Help Desk ticket assignments and escalations to Level 2 & 3 support as needed.
• Maintain and trouble shoot hardware and software issues.
• Maintain HIPAA best practices and compliance in EDI, Privacy, and Security.
• Maintain IT contact information, KnowledgeBase databases, and other required information and reports.
• ArchCare promotes strong Cyber Security practices. Cyber Security is everyone'sresponsibility. All ArchCare's cyber security policies are located in Policy Tech; ArchCare's Policy and Procedure Repository. You are required to read the cyber security policies.

Qualifications

• Proficient knowledge of clinical and/or financial applications in the healthcare field
• Advanced knowledge of personal computers, and office automation applications
• MSCE certifications a plus
• CompTIA Network+ and A+ certificationspreferred

Additional Information

All your information will be kept confidential according to EEO guidelines.