Desktop Technician

Davita Inc.; East Hartford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a motivated Desktop Support Technician for a long-term contract at a facility in Santa Isabel, Puerto Rico. The role involves providing technical support for various devices, and candidates should have at least 1 year of IT support experience and strong knowledge of Windows operating systems.

Benefits

Life Insurance

401(k) Retirement Plan

Short and Long-term Disability

Medical, Dental & Vision

Paid Time Off

Qualifications

• Minimum 1 year of experience in desktop or IT support.
• Solid knowledge of Windows OS and Office 365.
• Experience with hardware troubleshooting (desktops, laptops, printers).

Responsibilities

• Provide Tier I/II technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues in person, remotely, and via phone.
• Document support activities, asset inventory, and ticket resolutions.

Skills

Customer Service

Technical Support

Troubleshooting

Communication

Education

High School Diploma

Tools

Windows OS

Office 365

Remote Support Tools

Job description

life insurance, sick time, 401(k), retirement plan

United States, Connecticut, East Hartford

*Job Title: Desktop Support Technician* *Location:* Santa Isabel, Puerto Rico
*Client:* Collins Aerospace
*Contract Type:* Long-term Contract
*Pay Rate:* $20-$27/hr (based on experience)
*Job Summary:* We are seeking a motivated and customer-focused *Desktop Support Technician* to join our team at a Collins Aerospace facility in Santa Isabel, Puerto Rico. This is a long-term contract opportunity to support a critical aerospace manufacturing site. The ideal candidate will have at least *1 year of IT support experience* and a strong desire to grow in a fast-paced, enterprise environment.
*Key Responsibilities:*
* Provide Tier I/II technical support for desktops, laptops, printers, and mobile devices.
* Troubleshoot hardware and software issues in person, remotely, and via phone.
* Support Windows 10/11 operating systems and Microsoft Office 365 applications.
* Assist with imaging, deployment, and configuration of end-user devices.
* Maintain and update Active Directory user accounts and permissions.
* Set up and support network connectivity, VPN access, and basic troubleshooting.
* Document support activities, asset inventory, and ticket resolutions.
* Collaborate with other IT staff to support site-wide technology initiatives.
*Required Qualifications:*
* Minimum *1 year of experience* in desktop or IT support.
* Strong knowledge of Windows OS, Office 365, and basic networking.
* Experience with hardware troubleshooting (desktops, laptops, printers).
* Familiarity with remote support tools (e.g., TeamViewer, RDP).
* Excellent communication and customer service skills.
* Ability to work independently and manage time effectively.
*Preferred Qualifications:*
* Experience in a manufacturing or industrial environment.
* Knowledge of Active Directory, VPNs, and imaging tools.
* Bilingual (English/Spanish).
*Titulo del Puesto: Tecnico de Soporte de Escritorio* *Ubicacion:* Santa Isabel, Puerto Rico
*Cliente:* Collins Aerospace
*Tipo de Contrato:* Contrato a largo plazo
*Rango Salarial:* $20-$27 por hora (segun experiencia)
*Resumen del Puesto:* Estamos en busqueda de un *Tecnico de Soporte de Escritorio* motivado y orientado al servicio al cliente para unirse a nuestro equipo en una instalacion de Collins Aerospace ubicada en Santa Isabel, Puerto Rico. Esta es una oportunidad de contrato a largo plazo para brindar soporte tecnico en un entorno de manufactura aeroespacial. El candidato ideal debe contar con al menos *1 ano de experiencia en soporte tecnico* y estar interesado en desarrollarse en un entorno empresarial dinamico.
*Responsabilidades Principales:*
* Brindar soporte tecnico de Nivel I/II para computadoras de escritorio, laptops, impresoras y dispositivos moviles.
* Diagnosticar y resolver problemas de hardware y software de forma presencial, remota o telefonica.
* Dar soporte a sistemas operativos Windows 10/11 y aplicaciones de Microsoft Office 365.
* Asistir en la instalacion, configuracion e implementacion de dispositivos para usuarios finales.
* Administrar cuentas de usuario en Active Directory, incluyendo creacion, restablecimiento de contrasenas y permisos.
* Configurar y brindar soporte a conexiones de red, acceso VPN y resolucion basica de problemas de conectividad.
* Documentar actividades de soporte, inventario de equipos y resolucion de incidencias.
* Colaborar con el equipo de TI para apoyar iniciativas tecnologicas a nivel de sitio.
*Requisitos Minimos:*
* Minimo *1 ano de experiencia* en soporte tecnico o de escritorio.
* Conocimiento solido de sistemas Windows, Office 365 y redes basicas.
* Experiencia en diagnostico y reparacion de hardware (PCs, laptops, impresoras).
* Familiaridad con herramientas de soporte remoto (ej. TeamViewer, Escritorio Remoto).
* Excelentes habilidades de comunicacion y servicio al cliente.
* Capacidad para trabajar de forma independiente y gestionar el tiempo eficientemente.
*Requisitos Deseables:*
* Experiencia previa en entornos de manufactura o industriales.
* Conocimiento de Active Directory, VPNs y herramientas de imagen de sistemas.
* Bilingue (ingles/espanol).
*Pay and Benefits*
The pay range for this position is $20.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in East Hartford,CT.
*Application Deadline*
This position is anticipated to close on Jun 30, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Helping all candidates find great careers is our goal. The information you provide here is secure and confidential.

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