Desktop Technician

Lensa; Davenport (IA); Remote; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team as a Remote Help-Desk Technician II, where you'll be the first line of support for end-users navigating new systems. This role involves troubleshooting hardware and software issues, managing user accounts, and ensuring a seamless transition to standardized technology. You'll work closely with users to resolve their technical challenges while providing top-notch customer service. This position offers the chance to make a real impact in a collaborative environment, enhancing user experiences and contributing to project success. If you're passionate about technology and helping others, this is the perfect opportunity for you!

Benefits

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Life Insurance

Short and Long-term Disability

Health Spending Account (HSA)

Transportation Benefits

Employee Assistance Program

Paid Time Off (PTO)

Vacation or Sick Leave

Qualifications

• 2+ years of experience in Desktop Support with strong understanding of hardware and software.
• Proficiency in troubleshooting and excellent communication skills.

Responsibilities

• Troubleshoot and resolve hardware/software issues on desktop computers post-deployment.
• Install and update applications, manage user accounts, and enforce security policies.

Skills

Desktop Support

Troubleshooting Techniques

Communication Skills

Customer Service Skills

Attention to Detail

Problem-Solving Skills

Education

CompTIA A+ Certification

Equivalent Experience

Tools

QuickBase

ServiceNow

Windows Operating Systems

Job description

Remote Help-Desk Technician II

Software Galaxy Systems, LLC

Location: Remote

About the Project: The "1Desktop" project aims to standardize all devices on a single hardware platform and image. This team will follow the deployment team to provide end-user support, troubleshoot issues in real-time, and ensure a smooth transition to the new system.

About this Position: The technician will primarily be responsible for troubleshooting and resolving hardware and software issues on desktop computers post-deployment. This includes troubleshooting and reinstalling applications, setting up user accounts, and providing technical assistance to end-users, acting as the first point of contact for hardware and software-related problems post-deployment.

Top Skills:

1. 2+ years of Desktop Support or Equivalent (need a strong understanding of computer hardware and software support)
2. Proficiency in troubleshooting techniques
3. Excellent communication and customer service skills to interact effectively with users

Responsibilities/Tasks:

1. Identifying the root cause of computer problems related to hardware, software, operating systems, network connectivity, and peripherals.
2. Installing and updating applications, drivers, and operating systems on user workstations.
3. Creating, modifying, and deleting user accounts, managing access permissions, and resetting passwords.
4. Identifying and resolving hardware issues like faulty RAM, hard drive problems, malfunctioning peripherals, and monitor issues.
5. Implementing and enforcing security policies on user workstations, including password management and software updates.
6. Logging, tracking, and prioritizing user-reported issues within a ticketing system (QuickBase & ServiceNow).
7. Providing basic computer training to users on new applications or features.
8. Working with department end users to confirm functionality, verifying everything is correct with department heads.
9. Data collection and reporting.

Key Qualities:

1. Coachable and adaptable.
2. Self-starters with the ability to work both independently and as part of a team.
3. Basic technical skills with a strong attention to detail.
4. Ability to follow instructions accurately.

Additional Skills & Qualifications:

1. CompTIA A+ certification or equivalent experience.
2. Proven experience as a PC Technician or similar role.
3. Strong knowledge of Windows operating systems and imaging software.
4. Familiarity with healthcare IT systems and compliance standards is a plus.
5. Excellent problem-solving and troubleshooting skills.
6. Strong communication and interpersonal skills.
7. Ability to work independently and as part of a team.
8. Attention to detail and strong organizational skills.

Experience Level:

Pay and Benefits:

The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Davenport, IA.

Application Deadline: This position is anticipated to close on Feb 25, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.