Desktop Technician

Jobs via Dice; East Hartford (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in aerospace manufacturing is seeking a motivated Desktop Support Technician for a long-term contract role. This position in East Hartford, CT aims to support technical issues related to desktops and requires familiarity with Windows OS and Office 365. Ideal candidates should have a year of IT support experience and excellent customer service capabilities.

Benefits

Medical, dental & vision insurance

401(k) Retirement Plan

Paid Time Off

Employee Assistance Program

Qualifications

• 1 year of IT support experience required.
• Strong knowledge of Windows OS and basic networking.
• Excellent communication and customer service skills.

Responsibilities

• Provide Tier I/II technical support for desktops and laptops.
• Troubleshoot hardware and software issues remotely and in-person.
• Assist with imaging and configuration of end-user devices.

Skills

Windows OS

Office 365

Networking

Customer Service

Tools

TeamViewer

RDP

Job description

20 hours ago Be among the first 25 applicants

Job Title: Desktop Support Technician

Location: Santa Isabel, Puerto Rico

Client: Collins Aerospace

Contract Type: Long-term Contract

Pay Rate: $20-$27/hr (based on experience)

Job Summary:

We are seeking a motivated and customer-focused Desktop Support Technician to join our team at a Collins Aerospace facility in Santa Isabel, Puerto Rico. This is a long-term contract opportunity to support a critical aerospace manufacturing site. The ideal candidate will have at least 1 year of IT support experience and a strong desire to grow in a fast-paced, enterprise environment.

Key Responsibilities:

• Provide Tier I/II technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues in person, remotely, and via phone.
• Support Windows 10/11 operating systems and Microsoft Office 365 applications.
• Assist with imaging, deployment, and configuration of end-user devices.
• Maintain and update Active Directory user accounts and permissions.
• Set up and support network connectivity, VPN access, and basic troubleshooting.
• Document support activities, asset inventory, and ticket resolutions.
• Collaborate with other IT staff to support site-wide technology initiatives.
  
  

Required Qualifications:

• Minimum 1 year of experience in desktop or IT support.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Experience with hardware troubleshooting (desktops, laptops, printers).
• Familiarity with remote support tools (e.g., TeamViewer, RDP).
• Excellent communication and customer service skills.
• Ability to work independently and manage time effectively.
  
  

Preferred Qualifications:

• Experience in a manufacturing or industrial environment.
• Knowledge of Active Directory, VPNs, and imaging tools.
• Bilingual (English/Spanish).
  
  

Ttulo del Puesto: Tcnico de Soporte de Escritorio

Ubicacin: Santa Isabel, Puerto Rico

Cliente: Collins Aerospace

Tipo de Contrato: Contrato a largo plazo

Rango Salarial: $20-$27 por hora (segn experiencia)

Resumen del Puesto:

Estamos en bsqueda de un Tcnico de Soporte de Escritorio motivado y orientado al servicio al cliente para unirse a nuestro equipo en una instalacin de Collins Aerospace ubicada en Santa Isabel, Puerto Rico. Esta es una oportunidad de contrato a largo plazo para brindar soporte tcnico en un entorno de manufactura aeroespacial. El candidato ideal debe contar con al menos 1 ao de experiencia en soporte tcnico y estar interesado en desarrollarse en un entorno empresarial dinmico.

Responsabilidades Principales:

• Brindar soporte tcnico de Nivel I/II para computadoras de escritorio, laptops, impresoras y dispositivos mviles.
• Diagnosticar y resolver problemas de hardware y software de forma presencial, remota o telefnica.
• Dar soporte a sistemas operativos Windows 10/11 y aplicaciones de Microsoft Office 365.
• Asistir en la instalacin, configuracin e implementacin de dispositivos para usuarios finales.
• Administrar cuentas de usuario en Active Directory, incluyendo creacin, restablecimiento de contraseas y permisos.
• Configurar y brindar soporte a conexiones de red, acceso VPN y resolucin bsica de problemas de conectividad.
• Documentar actividades de soporte, inventario de equipos y resolucin de incidencias.
• Colaborar con el equipo de TI para apoyar iniciativas tecnolgicas a nivel de sitio.
  
  

Requisitos Mnimos:

• Mnimo 1 ao de experiencia en soporte tcnico o de escritorio.
• Conocimiento slido de sistemas Windows, Office 365 y redes bsicas.
• Experiencia en diagnstico y reparacin de hardware (PCs, laptops, impresoras).
• Familiaridad con herramientas de soporte remoto (ej. TeamViewer, Escritorio Remoto).
• Excelentes habilidades de comunicacin y servicio al cliente.
• Capacidad para trabajar de forma independiente y gestionar el tiempo eficientemente.
  
  

Requisitos Deseables:

• Experiencia previa en entornos de manufactura o industriales.
• Conocimiento de Active Directory, VPNs y herramientas de imagen de sistemas.
• Bilinge (ingls/espaol).
  
  

Pay And Benefits

The pay range for this position is $20.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in East Hartford,CT.

Application Deadline

This position is anticipated to close on Jun 30, 2025.

>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Software Development

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