Desktop/Technical Support Analyst 3

Inteletech Global Inc; Richmond (VA); On-site; USD 40,000 - 57,000; Full time

Job summary

Inteletech Global, Inc is seeking a Desktop/Technical Support Analyst 3 in Richmond, VA to support the VVCC and remote Veterans Benefits sites. The role involves IT administration, software and hardware support, mobile device troubleshooting, and network basics, with a strong focus on end-user satisfaction.

The ideal candidate will handle desktop/laptop setup, software installation, and email systems while maintaining inventory and documentation.

Qualifications

• Experience with setup, configuration and maintenance of desktops, laptops and peripherals.
• Proficient with Windows OS, Office, browsers and security software.
• Experience with mobile devices (Android/iOS).
• Knowledge of LAN/WAN networks and core protocols.
• Experience with Google Suite and email administration.
• Inventory control and ticketing experience.
• Strong customer service and communication skills.
• Ability to lift up to 50 lbs and perform related physical tasks.

Responsibilities

• Provide IT administration and technical support for agency software and hardware.
• Support VVCC and remote Veterans Benefits sites.
• Configure and troubleshoot PCs, laptops and peripherals.
• Install/maintain Windows OS, Office, browsers and antivirus.
• Assist with Google Suite email, calendars and distribution lists.
• Maintain IT inventory and ticketing records.
• Document technical issues and solutions for end users.
• Assist with basic phone system configuration and troubleshooting.

Skills

Desktop support

Windows OS

Printer support

Customer service

Phone systems

Tools

Google Suite

Microsoft Office

McAfee Antivirus

Adobe Acrobat

Job description

Desktop/Technical Support Analyst 3 Richmond, VA

Need a skilled Desktop/Technical Support Technician to support the Department of Veterans Services' (DVS) Sitter & Barfoot Veterans Care Center, which is a medical facility that has about 200 IT devices (desktops, laptops, and printers, mobile phones).

The candidate will assist DVS IT Management with integration, management, and support of the Information Technology program for the Veterans Care Center (VVCC) and some remote Veterans Benefits sites. The Candidate will independently provide IT administration and technical support for agency specific software and hardware systems. This position requires the following skills:

-Knowledge on setup, configuration, and maintenance of PC desktops, laptops, and related peripheral devices (printers, scanners, etc.)

-Proficient knowledge of installing, troubleshooting, administering Windows Operating System, Microsoft Office suite, Internet Explorer, Google Chrome, McAfee Anti-Virus Software, Adobe Acrobat Reader/Writer, and other commercial business software products.

-Knowledge with setup, configuration, and troubleshooting of Android and Apple mobile devices.

-Working knowledge of supporting and troubleshooting Ethernet based LAN/WAN environments, including network protocols and concepts (TCP/IP, DNS, DHCP, etc.)

-Expert working knowledge and experience with E-mail application installation, administration, troubleshooting and training (Google Suite, PST files, calendaring, distribution lists, etc.)

-Basic experience with IT inventory control, ticketing system and reporting.

-Basic experience with analog and digital phone configuration and troubleshooting.

-Good understanding of Network and IT security.

-Possesses professional and courteous attitude with customers, team members, and support vendors; and has the ability to communicate clearly and effectively with each.

-Possesses excellent customer service skills and is teamwork oriented.

-Possesses excellent problem-solving skills and has the ability to utilize available resources to assess/resolve problems in a timely manner.

-Possesses good organization and time management skills.

-Possesses the ability to create documentation on technical issues and solutions that are easy to understand.

-Ability to lift up to 50 lbs. frequently and able to perform repetitive motion to include standing, sitting, reaching, lifting, walking, bending, and climbing.

Compensation: $35.00 per hour

About Us

We’re more than Software Company with a creative side. We’re a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.

As a marketing agency, our innovative digital strategies grab and hold people’s attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.

Our Vision
Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.

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