Desktop Systems Support

Memorial Regional Health; Craig, Northern (CO, KY); On-site; USD 37,000 - 56,000; Full time

Job summary

Memorial Regional Health in Craig, CO is seeking an IT Support Tech to maintain and troubleshoot the organization’s hardware and systems. The role includes on-call coverage and timely project completion under the IT Director’s guidance, with a focus on improving network reliability and user satisfaction.

The ideal candidate has at least one year of IT or customer service support experience in a healthcare setting and must pass required background checks and health requirements before starting.

Qualifications

• Must be at least 18 years of age (21 for driving positions).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.
• One (1) year experience in an IT technical or customer service support role in a healthcare setting.

Responsibilities

• Support and upkeep of the organization's systems and hardware.
• Manage small to medium-sized projects as assigned by the IT Director.
• Complete projects in a timely manner according to the schedule.
• Recommend technical solutions to improve network performance, reliability, and user satisfaction.
• Provide technical support, diagnose application errors, and troubleshoot system issues.
• Rapidly respond to emergencies, including on-call coverage, during and outside business hours.
• Run network and telephone cabling as needed.
• Performs other duties as assigned.
• Contributes to departmental and organizational performance improvement and compliance with standards.

Skills

Desktop support

Customer service

IT troubleshooting

Job description

Memorial Regional Health
750 Hospital Loop
Craig, CO 81625, USA

• Salary Range for this position is $27.08 - $40.62ESSENTIAL FUNCTIONS AND BASIC DUTIES
  Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
  • N/A
  • Responsible for support and upkeep of the organization's systems and hardware.
  • Responsible for the management of small and medium-sized projects as assigned by the IT Director.
  • Projects to be completed in a timely manner according to the schedule.
  • Recommends technical solutions to improve network performance, reliability, and increase user satisfaction.
  • Provides technical support, diagnosis of application errors, and troubleshooting of system issues.
  • Rapidly responds to emergency situations, including direct response or on-call coverage, both during and outside of normal business hours.
  • Runs network and telephone cabling as needed.
  • Performs other duties as assigned.
  Organization-Specific Performance Expectations, Duties, and Responsibilities:
  • Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
  • Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
  • Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
  • Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
  • Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
  • Maintains strict patient confidentiality at all times.
  • Reports to work punctually and completes assigned duties within established timeframes.
  • Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
  • Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
  • Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
• QUALIFICATIONS
  • Must be at least 18 years of age (21 for positions requiring driving, with a valid driver's license).
  • Must be legally authorized to work in the United States.
  • Must successfully pass a background check.
  • Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
  • Must complete an Employee Health meeting prior to starting employment.
• EDUCATION, LICENSURE(S), AND CERTIFICATION(S)
  • Required Preferred
• EXPERIENCE
  • Required Preferred
  • One (1) year experience in an IT technical or customer service support role in a healthcare setting.

• Functional knowledge to provide desktop support.

Qualifications

Skills

Behaviors

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.