Desktop Support Technician - Secret Clearance Required

VetJobs; Aurora (CO); On-site; USD 41,328,000 - 61,992,000; Full time

Job summary

VetJobs in Aurora, CO is seeking an experienced Desktop Support specialist to join our IT operations on-site. You will handle workstation break-fix, imaging, asset management, printer support, and service requests to maintain smooth workstation operations and customer satisfaction.

The role requires minimum 5 years in desktop support, knowledge of PC imaging, and familiarity with incident/change management and tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with using tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery.
• Asset tagging.
• Printer Support.
• Client Center (Tech Bar) Support.
• IT Service Management Updates.
• Other Client Support duties needed to maintain Workstation operations and customer satisfaction.

Job description

VetJobs in Aurora, CO is seeking an experienced Desktop Support specialist to join our IT operations on-site. You will handle workstation break-fix, imaging, asset management, printer support, and service requests to maintain smooth workstation operations and customer satisfaction.

The role requires minimum 5 years in desktop support, knowledge of PC imaging, and familiarity with incident/change management and tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.