Desktop Support Technician

Leader Bank; Falmouth (MA); On-site; USD 62,000 - 70,000; Full time

Benefits offered by this job

401k with match

Medical insurance

Dental insurance

Paid holidays & PTO

Job summary

Leader Bank in Massachusetts is seeking a Desktop Support Technician to join our Information Technology Department. You will support and deploy end-user technology, travel between Falmouth, Needham, and Arlington offices, and manage incidents with strong documentation and SOPs.

The role emphasizes teamwork, ongoing learning, and contributing to secure, efficient technology across branches. The ideal candidate has a IT-related degree or equivalent experience, 2+ years supporting applications, and

Qualifications

• Bachelor’s degree in IT, cybersecurity, CS, or related field, or significant equivalent experience.
• At least 2 years of experience supporting and maintaining applications.
• Familiar with Microsoft 365, Windows, printers, mobile devices/OS, Teams, MFA, endpoint management, ticketing systems, and remote support tools.
• Basic understanding of networking concepts including IP, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
• Industry certifications preferred (e.g. CompTIA A+, Network+, Security+).

Responsibilities

• Support and maintain all Leader Bank authorized applications.
• Serve as the first point of contact for end-user technology support; triage issues and escalate when appropriate.
• Own assigned support tickets end-to-end with complete context.
• Deploy, configure, and refresh endpoints; imaging/re-imaging and workstation setups.
• Draft and maintain support documentation and SOPs.
• Maintain asset inventory and lifecycle tracking for branch equipment.
• Review systems and make improvement recommendations.
• Some weekend and off-hour work might be required.
• Perform other related duties as assigned.

Skills

Microsoft 365

Microsoft Windows

Printers

Mobile devices

Microsoft Teams

MFA

Endpoint management

Ticketing systems

Remote support tools

Communication skills

Detail-oriented

Team collaboration

Education

Bachelor’s degree in IT/CS/cybersecurity or related field

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Job description

Leader Bank is looking for exceptionally dedicated team members to join one of the region’s fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with more than $5 billion in assets, 450+ team members, 7 branch offices, and annual mortgage originations of over $2 billion.

Exemplary products and an innovative spirit have driven Leader Bank’s rapid growth over the years, and our team members embrace these values. Our mission is to obsess over our clients, make them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to always improve our client experience. For our team members, Leader Bank prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion.

Summary

The Desktop Support Technician is a part of the Bank’s Information Technology Department and is responsible for the Bank’s technology support, deployment, and implementation. This role may require frequent travel to branch offices to provide onsite support, deployments, and issue resolution. Expected travel frequency is approximately 2-4 days per week, mainly between our Falmouth, MA and Needham, MA locations and once per week to our corporate office in Arlington, MA.

Responsibilities

• Support and maintain all Leader Bank authorized applications
• Serve as the first point of contact for end-user technology support; triage issues and elevate when appropriate
• Own assigned support tickets end-to-end; elevate with complete context (steps attempted, screenshots/logs, business impact)
• Deploy, configure, and refresh endpoints; perform imaging/re-imaging and workstation setups
• Draft and maintain support documentation, Standard Operating Procedures (SOPs), and knowledge articles
• Maintain accurate asset inventory and support lifecycle tracking for branch equipment
• Regularly review existing systems and make recommendations for improvements
• Willingness to learn and take on new responsibilities when requested
• Some weekend and off-hour work might be required
• Perform other job-related duties as assigned

Qualifications

• Bachelor’s Degree in Information Technology, Cybersecurity, Computer Science or a related field, or significant equivalent experience
• At least 2 years of experience in supporting and maintaining applications
• Familiarity with Microsoft 365, Microsoft Windows, printers, mobile devices and operating systems, Microsoft Teams, MFA, endpoint management, ticketing systems, and remote support tools
• Basic understanding of networking concepts such as IP addressing, Wi-Fi, VPN, DNS, DHCP, and connectivity troubleshooting.
• Comfortable working in a regulated environment and following documented IT/security procedures
• Industry standard certifications preferred (e.g. CompTIA A+, Network+, Security+)
• Valid driver’s license / ability to travel between sites reliably
• Ability to lift equipment (monitors, PCs, printers)
• Strong oral and written communication skills with a preference for team-based work
• A desire to work with and contribute to an energetic and engaged team of technology professionals
• Detail-oriented, even when faced with multiple deadlines on multiple assignments
• An interest in continuous learning and experimenting to deliver value to end users

Leader Bank offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and the opportunity to work for a fast growing, local organization.

Leader Bank, N.A. is an Equal Opportunity and Affluent Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status, or any other protected class.

The base salary range below represents the low and high end of the Leader Bank salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.

Salary Minimum: $62,440.00 - Salary Max: $70,000.00

The range listed is just one component of Leader Bank’s total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In addition, Leader Bank provides a variety of benefits to eligible team members, including health insurance coverage, a team member wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off and vacation.

Leader Bank, N.A. is an Equal Opportunity and Affluent Action employer and does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected class.

Leader Bank is an E-Verify participant. * For more information, click on the links below:

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