Desktop support Technician- Onsite

OVATION Workplace Services; Elyria (OH); On-site; USD 44,000 - 50,000; Full time

Job summary

A leading IT services company is looking for an Entry-level Desktop Support Technician to provide technical assistance and support for end-users. Responsibilities include troubleshooting hardware and software issues, managing assets, and coordinating office moves. This full-time role offers the chance to grow in a supportive environment, ideal for individuals eager to start their career in Information Technology.

Qualifications

• Acts as first point of contact for end users seeking assistance.
• Troubleshoots Windows & Mac OS platforms.
• Images and deploys Laptops/Desktops/Tablets.

Responsibilities

• Sets up and configures end user hardware/software.
• Documents incidents and service requests.
• Coordinates office moves and provides White Glove support.

Skills

Technical Assistance

Troubleshooting

Documenting Incidents

Asset Management

User Support

Job description

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Deskside Support Services

The Onsite technician responsibilities include:

Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

Job Description

Deskside Support Services

The Onsite technician responsibilities include:

Acts as a first point of contact for end users seeking technical assistance with Desktop & Laptop hardware, Desktop/laptop software, network issues with desktop/laptop, issues with mobile devices and other peripherals.

Troubleshooting Windows & Mac OS platforms including mobile devices running Apple iOS & Android mobile OS

Setup and configuration of end user desktops, laptop, hardware, software, printers, Mobile phones and peripherals.

Guide users with step-by-step instructions on installing applications.

Document and record incidents, service requests and their resolutions in the internal ticketing system.

Direct unresolved issues to the next level of support personnel

Help create technical documentation and manuals (KA) for known issues.

Image and deploy Laptops/ Desktops/Tablets to end users.

Asset Management (stock level check, tracking, receiving, preparing and shipment of assets)

Coordinating office moves

Level 2 Technicians to provide White Glove support to identified onsite VIPs. White Glove support will also include expediated end user device troubleshooting, proactive support, proactive monitoring and health checks, targeted training on new tools for executive, custom onboarding process for executive etc.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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