Desktop Support Technician - On-Site Manufacturing

Harris Geospatial Solutions; Ashburn (VA); On-site; USD 68,500 - 127,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Paid time off

Education assistance

Parental leave

Job summary

L3Harris Technologies in Ashburn, VA, seeks an experienced Desktop Support Technician to provide advanced on-site IT support in our manufacturing and engineering facility.

You will resolve complex hardware, software, and network issues, support Level 1 escalations, and work with engineering teams to align IT with production systems, ensuring data integrity and minimizing downtime. Strong analytical skills and familiarity with ERP/MES and CAD/CAM tools are required.

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience.

Responsibilities

• Respond to user-reported IT issues via helpdesk tickets, phone, or in person, providing first-line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in-depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including operating systems, enterprise applications (e.g., SAP) and engineering tools (e.g., CAD/CAM).
• Diagnose and resolve network problems, including LAN/WAN configurations, switches, routers, firewalls, and integration with industrial control systems.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery procedures, and security audits.

Skills

Troubleshooting

Networking

ServiceNow

Communication

Education

High School Diploma or equivalent

Associate degree or higher

Tools

ServiceNow

Monitoring tools

Job description

L3Harris Technologies in Ashburn, VA, seeks an experienced Desktop Support Technician to provide advanced on-site IT support in our manufacturing and engineering facility.

You will resolve complex hardware, software, and network issues, support Level 1 escalations, and work with engineering teams to align IT with production systems, ensuring data integrity and minimizing downtime. Strong analytical skills and familiarity with ERP/MES and CAD/CAM tools are required.