Industrial IT Desktop & Network Technician

Harris Geospatial Solutions; Cincinnati (OH); On-site; USD 60,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

L3Harris is seeking a Desktop Support Technician to provide advanced on‑site IT assistance at our Cincinnati manufacturing and engineering facility. This mid‑level role resolves hardware, software, and network issues, supports escalations, and optimizes IT systems to enhance productivity in a production setting.

Responsibilities include troubleshooting desktops, laptops, printers, and specialized peripherals, installing and upgrading software, and coordinating with engineers to integrate IT with

Qualifications

• Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-secondary/Associate’s Degree with a minimum of 4 years of prior related experience.
• Excellent troubleshooting of desktops, laptops, printers, and peripherals.
• Experience with enterprise applications (Office 365) and engineering tools (CAD/CAM, simulation).
• Knowledge of LAN/WAN configurations, switches, routers, firewalls, and industrial control systems.

Responsibilities

• Respond to user‑reported IT issues via helpdesk tickets, phone, or in‑person, providing first‑line troubleshooting for desktops, laptops, printers, scanners, and other peripherals.
• Handle escalated IT issues from Level 1 support, performing in‑depth troubleshooting for desktops, laptops, servers, printers, and specialized peripherals used in manufacturing and engineering.
• Install, configure, and upgrade hardware and software, including enterprise applications such as SAP and engineering tools.
• Diagnose and resolve network problems, including LAN/WAN configurations and integration with PLCs/SCADA/IoT networks.
• Conduct proactive system maintenance, including patch management, performance tuning, backup and recovery, and security audits.
• Set up and maintain advanced audiovisual and collaboration systems for engineering design reviews and training.
• Maintain documentation of IT incidents and changes in the ticketing system.
• Collaborate with Level 3 engineers and external vendors on high‑level issues and facility IT projects.
• Ensure adherence to IT governance, cybersecurity best practices and regulatory standards.
• Provide training to Level 1 technicians and end‑users on advanced IT tools and security awareness.
• Manage IT inventory, asset lifecycle and procurement processes.

Skills

Troubleshooting

Networking

Documentation

Communication

Independent work

Education

High School Diploma

Associate’s Degree

Tools

SAP

Microsoft Office 365

ServiceNow

ERP systems (SAP)

Monitoring software

Job description

L3Harris is seeking a Desktop Support Technician to provide advanced on‑site IT assistance at our Cincinnati manufacturing and engineering facility. This mid‑level role resolves hardware, software, and network issues, supports escalations, and optimizes IT systems to enhance productivity in a production setting.

Responsibilities include troubleshooting desktops, laptops, printers, and specialized peripherals, installing and upgrading software, and coordinating with engineers to integrate IT with