CNC Field Service Technician - Newark, NJ

ZipRecruiter; Newark (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

Join a leading machine tool distribution network as a Field Service Technician. The role involves installation, maintenance, and repair of CNC equipment, requiring strong communication and problem-solving skills. Enjoy opportunities for technical advancement and competitive benefits, including comprehensive health coverage and generous vacation time.

Benefits

Competitive starting salary

Comprehensive health benefits

Over 3 weeks of vacation

401(k) plan with company contributions

Tuition reimbursement

Qualifications

• Strong verbal and written communication skills.
• Willingness to learn electro-mechanical skills.

Responsibilities

• Install, maintain, and repair CNC equipment at customer sites.
• Travel daily to customer facilities for service calls.

Skills

Communication

Problem Solving

Adaptability

Tools

Salesforce Lightning

MS Word

Excel

Outlook

Job description

Join a USA Today Top Workplace!

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third-generation, family-owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the global economy by improving productivity.

Summary of Responsibilities:

A Field Service Technician is a key member of the Customer Support Department, primarily responsible for the installation, preventive maintenance, troubleshooting, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers. We seek customer-focused professionals with a positive attitude, eagerness to learn, and excellent customer service skills. This role offers opportunities for technical advancement and growth in compensation.

What You Will Contribute:

• Travel daily from home to customer facilities, with occasional overnight stays for remote locations or training programs.
• Assist and collaborate effectively with team members and customers.
• Install, commission, calibrate, maintain, diagnose, and repair CNC equipment and accessories at customer sites. Service calls include operator training, system networking, software support, preventive maintenance, major component replacements, overhauls, upgrades, retrofits, and uninstallation services.
• Maintain clear communication between customers and the Service Group of Morris Group.
• Provide feedback from customers to improve service and build brand loyalty.
• Practice safety, continually learn new technologies and soft skills.
• Utilize technical manuals, documents, and authorities for diagnosing and resolving CNC equipment issues.
• Effectively use Salesforce Lightning Customer Support system.

Qualifications & Competencies:

• Strong verbal and written communication skills and the ability to build customer relationships.
• Professional appearance and demeanor.
• Adaptability to change and problem-solving skills.
• Basic digital literacy, including MS Word, Excel, and Outlook.
• Willingness to learn electro-mechanical skills related to motors, drives, transformers, etc.
• Knowledge of machine tool manufacturing, installation, operation, maintenance, and repair is a plus.

Work Environment:

• Exposure to manufacturing and machining environments with potential hazards such as noise, electricity, chemicals, and heavy equipment.

Other Functions:

• Perform additional duties as required.

Benefits:

• Competitive starting salary.
• Comprehensive health benefits, including a zero-premium medical plan, vision, dental, and life insurance.
• Over 3 weeks of vacation to start.
• 10 paid holidays.
• 401(k) plan with company contributions, tuition reimbursement.
• Employee events and support programs.

Mental and Physical Requirements:

• Mobility to access all areas of the premises.
• Focus and ability to prioritize multiple tasks.
• Prolonged sitting, bending, twisting, reaching, and lifting up to 50 lbs.
• Good vision and ability to perform under stress.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, protected veteran status, or other legally protected characteristics.

Requisition #: 1139B - Newark, NJ