Desktop Support Technician/ Mac Tech

eTeam; Fort Worth (TX); On-site; Full time

Job summary

A leading company seeks an Entry Level Desktop Support Technician for a contract in Fort Worth, TX. The role involves troubleshooting and supporting Mac and PC devices, ensuring excellent customer service, and maintaining certifications. Candidates are expected to possess strong communication skills and relevant experience. This position offers a pay rate of $23.50/hr.

Qualifications

• Typically requires 2-4 years of relevant experience.
• Maintain all required OEM Certifications.
• A+ certification is desired.

Responsibilities

• Perform basic and moderately complex troubleshooting and repair activities.
• Provide support to client-identified VIPs.
• Respond to change management requests.

Skills

Communication

Customer-facing skills

Interpersonal skills

Ability to lift and move equipment

Education

Technical school certification or equivalent

Job description

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This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$23.00/hr - $23.50/hr

Position: Desktop Support Technician/ Mac Tech
Location: Fort Worth, TX 76131
Duration: 6 Months
Pay rate - $23.50/hr. on W2

he position is to identify an Apple Certified technician to work the MacBook and iPad tickets at the site. If there is downtime, then the tech would work normal PC tickets.

Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
Provide support to client-identified VIPs
Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
Perform Install/Move/Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs

Education and Experience:
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required

Skills:
Excellence in communication and customer-facing skills
Strong oral, written, and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and move computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if the offer of employment is extended.

ET_HRNHC01

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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