Desktop Support Technician Level 2 support

BravoTECH; Dallas (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

An established industry player is seeking a skilled Desktop Technician to provide comprehensive end-user support in a dynamic IT environment. This role is perfect for someone eager to learn and grow into a leadership position. You'll be responsible for resolving technical issues, managing user assets, and supporting a range of hardware and software solutions. Join a collaborative team where your contributions will directly impact the efficiency of IT operations. If you have a strong drive and a passion for technology, this opportunity is crafted for you.

Qualifications

• 3-10 years of experience in IT support.
• Strong troubleshooting skills and self-starter mentality.

Responsibilities

• Provide Level 2 support for end-users and multiple business units.
• Manage user assets through Active Directory, Azure, and Intune.

Skills

Level 2 Support

Windows 10

Office 365

Active Directory

Azure

Intune

TCP/IP Networking

Troubleshooting

Job description

Direct message the job poster from BravoTECH

Sr. Technical Recruiter @ BravoTECH | IT and Technical Staffing

Need someone between 3-10 years of experience range. Looking for someone who is very hands on, eager to learn and wants himself to promote in a Lead role in future.

POSITION OVERVIEW:

The Desktop Technician provides support in the areas of end-user support requests, onboarding, offboarding, asset management, printer management, and networking within the Information Technology department. Is a self-starter who can be the sole point of contact for a remote office, but also participate in a strong IT team environment.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

End-User Support:

Should have strong experience in Providing Level 2 support.

Should have experience in providing support to multiple business units.

• Quickly and efficiently resolve requests for various issues
• OS/Software/Hardware support (Windows 10, Office 365)
• User and asset management through Active Directory, Azure and Intune
• Desk and Mobile phone support
• Handle licensing and purchase requests as needs arise
• Printer and scanner installations and management
• Assist with physical office moves and end-user setups
• Understand and configure TCP/IP network infrastructure
• Strong troubleshooting skills a must
• Self-starter with a strong drive to be a part of a team

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

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Dallas, TX $58,000.00-$63,000.00 3 months ago

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