Junior Microsoft System Administrator

Amentum; Springfield (VA); On-site; USD 115,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Tax-saving options

Disability and life insurance

Pet insurance

Job summary

Amentum in Springfield, VA is seeking a Desktop Support Administrator to manage end-user IT automation equipment, imaging, patching, and hardware maintenance in a SCIF environment. You will monitor tickets, sustain 99% system availability, document SOPs, and coordinate with external support to restore functionality while providing after-hours on-site support.

Candidates need TS/SCI clearance, DoD experience, High School Diploma, and DoD 8140 IAT II/Intermediate certification.

Qualifications

• Minimum 3 years of experience with Windows Server 2016 or greater.
• Minimum 3 years of experience with Active Directory.
• Minimum 3 years of experience with Windows desktop versions 10 and 11.
• Experience with imaging operating systems and software patching.
• Experience with end-user hardware, printers, and VTC equipment.
• Experience in government/DoD environments with TS/SCI clearance.

Responsibilities

• Install, configure, administer and monitor end-user IT automation equipment.
• Maintain and test conference room IT equipment to ensure operability.
• Submit and track trouble tickets and coordinate with external support to restore services.
• Maintain 99% system availability and document SOPs, TTPS, and system diagrams.
• Respond to customer requests by end of business day with updates.

Skills

Excellent customer service

Windows Server 2016+

Active Directory

Windows 10/11

Windows 365 Office

End-user support and imaging

Education

High School Diploma

Tools

Windows Server

Active Directory

Remote/Video conferencing devices

Job description

Purpose and Impact:

The position facilitates the access, identification, discovery, integration, and dissemination of relevant intelligence reporting, while synchronizing Army G-2, INSCOM, ASCC, COCOM, and Intelligence Community (IC) data-related efforts within a specified theater of operation. The position serves as the main point of contact between the Army Data Capabilities Division (DCD) and identified organizations for relevant intelligence knowledge management and intelligence data lifecycle/architecture issues.

Work Schedule:

Monday-Friday, 8 hours/day, Core hours: 0900-1500

Essential Responsibilities:

Perform installation, configuration, administration and monitoring of end-user IT automation equipment to include baseline imaging, performance optimization, patching, and updating of associated hardware and underlying operating systems. Perform maintenance and functionality checks of two conference rooms to ensure computer, video-teleconference, and voice IT equipment are operational. Submit and track related trouble-tickets while coordinating with external support directorates to restore functionality. Identify, prioritize, track, and resolve end-user automation and information technology hardware and software issues and problems to maintain at least a 99% system availability rate. Provide comprehensive inventory and automation capability matrices of DCD office workspace and associated automation equipment on a monthly basis or as requested. Analyze technical support requests and provide possible technical solutions and courses of action within 10 business days of receipt of request. (delivery IAW CDRL A021-Technical Support Requests Solutions and Courses of Action). Conduct testing of automation equipment and end-user applications immediately after configuration changes and software deployments to validate that changes and enhancements do not adversely affect system operation and performance. Respond to customer support requests and contact customers by the end of the business day to confirm requirement receipt and provide an approximate time of completion. Develop and maintain documentation which includes SOPs, TTPs, system architecture guides, and diagrams for all DCD end-user automation equipment and hardware configurations adhering to organizational templates and policies. CDRL A022- Update of SOPS, TTP, System Architecture Guides and Diagrams Notify the Government of any unscheduled system outages within 30 minutes of each occurrence and record the outage to the operations log within four (4) hours. Monitor and assume responsibility of trouble tickets assigned to the Desktop Support Administration branch, assign specific tickets for resolution, and prioritize tickets in line with organizational goals of maintaining 99% system availability rate. Coordinate with Property Book Office to manage equipment issue and turn-in process for DCD end-user IT equipment. Conduct asset inventory management and update existing database as required in the event of equipment adds, moves, and deletes. Provide after-hours on-site support to respond to system/application malfunctions. The contractor shall have 2 hours after notification of an issue to respond to the workplace. If after two hours on site the issue is not resolved, the contractor shall elevate the issue to the Project Manager who shall provide hourly telephonic updates to the COR and TTM until the issue is resolved.

Work Environment, Physical Demands, and Mental Demands:

Open office work desk within a SCIF.

Minimum Requirements (Knowledge, Skills, and Abilities):

• Excellent customer service skills.
• 3 years of experience with Windows Server 2016 or greater.
• 3 years of experience Active Directory experience.
• 3 years of experience with Windows desktop versions 10 and 11
• 3 years of experience with Windows 365 Office
• 3 years of progressively responsible experience in desktop support and administration, including supporting, troubleshooting, and managing workstations, monitors, VTC, and printers.
• 3 years of experience with imaging operating system installations, installing software, patching software, and troubleshooting software configuration.
• 3 years of experience with MS laptop imaging operating system installations, installing software, patching software, and troubleshooting software configuration
• 3 years of experience with equipment inventory management and turn in process.
• 2 years of experience with printer support and maintenance.
• Experience working in government/DoD unclassified and classified environments.
• Security Clearance Required: Current TS/SCI with ability to obtain a polygraph
• Minimum Education: High School Diploma
• Minimum Years of Experience: 3 years
• Required Certifications: DoD 8140.03 IAT Level II/Intermediate certification (Security+) #javelin

Compensation Details:

$115,000 - $130,000 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Original Posting:

10/28/2026 - Until Filled

Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability or protected veteran status.

We encourage you to check on the status of your current job applications with us. You can also search for a list of our current job openings and see if there are any new positions that might be a good fit for you.

Find us online at https://www.amentum.com/

If you need a reasonable accommodation for any part of the employment process, please complete our Accommodation Request. Requests for accommodation will be considered on a case-by-case basis. If you need assistance, please reach out to [e-mail]