Desktop Support Technician IV – Manufacturing Site IT Support

Axiom Path, Inc.; Town of Mineral Point (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

Axiom Path is seeking a capable Desktop Support Technician to join a high-performing team onsite at the Mineral Point manufacturing site. You will provide hands-on support for end-user devices, imaging, and printers, while assisting with servers, network gear, and data-closet infrastructure.

With 3–5 years of relevant experience, you will troubleshoot Windows environments (including Server 2008–2019) and Active Directory, contribute to incident resolution, and collaborate with vendors and plant

Qualifications

• 3–5 years of desktop/site support experience in a hands-on environment.
• Strong desktop support, imaging, printer support, and customer service.
• Working knowledge of TCP/IP, switching, network connectivity, and common devices.
• Experience supporting Windows environments from legacy versions to Windows 11.
• Familiarity with Windows Server 2008–2019; Active Directory; antivirus and security settings.
• Proficiency with Office, Teams, SharePoint, Remote Desktop, Telnet/PuTTY.
• Ability to work independently in an onsite plant environment.
• High school diploma or equivalent required.

Responsibilities

• Provide hands-on end-user support for desktops, laptops, printers, and imaging.
• Set up and troubleshoot data closets, servers, UPS, and network devices.
• Monitor site technology health and escalate infrastructure issues.
• Configure workstations and servers per documented standards.
• Perform routine maintenance: patching, imaging, backups, and incidents.
• Support network infrastructure and assist with cabling and terminations.
• Coordinate with third-party vendors for maintenance in secured areas.
• Collaborate with plant personnel and IT teams to ensure reliable operations.

Skills

Desktop support

Computer imaging

Printer support

Customer service

Networking basics

Education

High school diploma or equivalent

Tools

Remote Desktop

Telnet/PuTTY

Microsoft Office

Job description

Mineral Point, United States | Posted on 09/15/2026

Axiom Path is an AI-first recruiting and staffing firm delivering RPO, MSP, and direct-hire solutions to enterprise clients across the U.S. Our team of experienced recruiters, supported by purpose-built automation, moves faster and communicates better so clients get qualified talent sooner and candidates get a clear, responsive process from first contact to start date.

Job Description

Be Part Of A High-Performing Team

Join an established global organization supporting technology operations within a manufacturing environment. This team provides hands-on IT support that keeps plant employees, infrastructure, network connectivity, servers, and end-user technology operating reliably. The environment calls for a customer-focused technician who is comfortable working independently while partnering closely with plant employees, centralized IT teams, and third-party vendors.

What’s In Store For You

• Engagement: W2 only (no C2C/1099)
  
• Work model: 100% onsite in Mineral Point, Wisconsin.
  
• Primary support location is the Mineral Point manufacturing site, with additional support responsibilities for Stoughton and Janesville, Wisconsin.
  
• Approximately 25% travel may be required between supported sites.
  
• Full-time schedule of approximately 40 hours per week.
  
• Opportunity to work across end-user support, networking, server infrastructure, imaging, Active Directory, and manufacturing-site IT operations.
  

How You Will Make An Impact

• Provide hands-on desktop, laptop, printer, imaging, and general end-user technology support in a manufacturing environment.
  
• Set up, monitor, and troubleshoot data-closet equipment, servers, UPS systems, network infrastructure, and client devices.
  
• Monitor overall site technology health and escalate or resolve infrastructure, server, network, and endpoint issues.
  
• Configure new workstations, clients, and servers according to documented standards and deployment procedures.
  
• Perform routine maintenance including patching, software and agent installation, imaging, backup/recovery, and incident troubleshooting.
  
• Support network infrastructure by maintaining IDF documentation, tracking port mappings, assisting with cable runs, and providing guidance on cable termination.
  
• Escort and coordinate third-party vendors completing maintenance within secured technology areas.
  
• Partner closely with plant personnel and centralized IT teams to promote reliable technology operations and adherence to IT best practices.
  

Requirements

Are You an Experienced Desktop Support Professional Ready to Make an Impact?

• Bring 3–5 years of relevant desktop/site support experience in a hands-on technical environment.
  
• Strong experience with desktop support, computer imaging, printer support, and customer service.
  
• Working knowledge of TCP/IP, switching, network connectivity, and common network devices.
  
• Experience supporting Microsoft Windows environments ranging from legacy Windows platforms through Windows 11.
  
• Familiarity with Windows Server environments, ideally including versions from Server 2008 through Server 2019.
  
• Working knowledge of Active Directory, antivirus technologies, and Windows security settings.
  
• Experience with common IT tools including Microsoft Office, Teams, SharePoint, Remote Desktop, Telnet/PuTTY, and endpoint imaging or backup/recovery software.
  
• Comfortable supporting servers and data-closet infrastructure and assisting with basic cabling and network troubleshooting.
  
• Strong customer-service, interpersonal, communication, troubleshooting, and time-management skills.
  
• Able to operate independently with limited supervision in an onsite plant environment.
  
• High school diploma or equivalent required.