Desktop Support Technician II

SEAKR; Centennial (CO); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental and vision insurance

Year-end bonus

Paid leave

Job summary

SEAKR Engineering is seeking a Desktop Support Technician II to join our IT team in Centennial, CO. You will support end-user devices, install software, perform OS imaging, and manage software deployment using Enterprise Endpoint Management Systems.

The role emphasizes customer service, ticket queues, and collaboration with IT Infrastructure to resolve escalated issues. A DoD 8140/8570 IAT II cert (or ability to obtain) is preferred.

Qualifications

• 2–3 years of experience in technical desktop support.
• Strong knowledge of Windows OS and Office 365.
• Experience with Active Directory and Group Policies.

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within SLAs.
• Provide technical support for desktop hardware, software, and network issues.
• Install, configure, and troubleshoot desktops, laptops and peripherals.
• Utilize endpoint management for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Assist with MDM enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with maintenance and administration of the desktop environment.

Skills

Customer communication

Independent worker

Team collaboration

Ticketing systems

Troubleshooting

Windows + 365

Active Directory

PowerShell

DoD 8140/8570 cert

Job description

Job Description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide technical support, focusing on desktop hardware, software, and network connectivity. You will utilize Enterprise Endpoint Management Systems for deployment and management. This role focuses strictly on end-user devices and does not include core network or server administration.

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Utilize Enterprise Endpoint Management Systems for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain inventory of workstation hardware and software.
• Assist with Mobile Device Management (MDM) enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with the maintenance and administration of the desktop environment.

Qualifications

Required Skills:

• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work independently and collaborate effectively as part of a team.
• 2–3 years of experience in technical desktop support.
• Experience managing and prioritizing queues within support ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and AD queries.
• DoD Compliance: Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such as CompTIA Security+).

Desired Skills & Certifications:

• Active Technical Certifications: CompTIA (A+, Network+, Linux+), Microsoft Certified Fundamentals/Associates, or equivalent industry credentials.
• Familiarity with Remote Support Tools and unattended installers.
• Experience with OS system imaging and deployment.
• Experience with Linux-based environments.

Additional Information

Compensation: Base pay range is $27-35/hour, depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

US Citizenship Required

Applications will be accepted until 10/15/26.