Desktop Support Technician II

SEAKR Engineering, Inc.; Centennial (CO); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Year-end bonus

Paid time off (vacation, sick, bereav…

Job summary

SEAKR Engineering in Centennial, CO is seeking a Desktop Support Technician II to join our IT team. You will provide end-user tech support for desktops, laptops, and peripherals, focusing on hardware, software, and network connectivity, and using endpoint management for imaging and deployment.

You will manage support tickets, collaborate with IT Infrastructure, and help with MDM enrollment, documentation, and inventory.

Qualifications

• 2–3 years of experience in technical desktop support.
• Experience managing queues in ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Windows operating systems and Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and AD queries.
• DoD 8140/8570 IAT Level II certification (e.g., Security+).

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Utilize Enterprise Endpoint Management Systems for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain inventory of workstation hardware and software.
• Assist with MDM enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with the maintenance and administration of the desktop environment.

Skills

Customer service

Independent work

Team collaboration

Desktop support experience

Ticketing systems

Troubleshooting

Windows & Office 365

Active Directory & GPOs

PowerShell

DoD 8140 / 8570 IAT Level II (Security

Education

DoD 8140 / 8570 IAT Level II certification or equivalent

Tools

PowerShell

Remote support tools

OS imaging/deployment tools

Job description

Join SEAKR Engineering, a leading-edge provider of advanced electronics for space applications. Pushing the boundaries of technology on a mission to change the world for the better from space.

Job Description

We are seeking a skilled Desktop Support Technician II to join our IT team. You will provide technical support, focusing on desktop hardware, software, and network connectivity. You will utilize Enterprise Endpoint Management Systems for deployment and management. This role focuses strictly on end-user devices and does not include core network or server administration.

Responsibilities

• Provide excellent customer service and communication to end-users.
• Manage, prioritize, and resolve support tickets within established SLAs.
• Provide technical support for desktop hardware, software, and network-related issues.
• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Utilize Enterprise Endpoint Management Systems for OS imaging and software deployment.
• Maintain documentation of desktop hardware, software, and network configurations.
• Maintain inventory of workstation hardware and software.
• Assist with Mobile Device Management (MDM) enrollment and policies.
• Collaborate with IT Infrastructure teams to resolve escalated issues.
• Assist with the maintenance and administration of the desktop environment.

Qualifications

Required Skills:

• Strong written and verbal communication skills with a customer-first mindset.
• Ability to work independently and collaborate effectively as part of a team.
• 2–3 years of experience in technical desktop support.
• Experience managing and prioritizing queues within support ticketing systems.
• Strong troubleshooting and analytical problem-solving skills.
• Strong knowledge of Microsoft Windows operating systems and Office Suite/Microsoft 365.
• Understanding of Active Directory and Group Policies.
• Proficiency in PowerShell for automation and AD queries.
• DoD Compliance: Possession of, or ability to obtain, a DoD 8140 / 8570 IAT Level II compliant certification (such as CompTIA Security+).

Desired Skills & Certifications:

• Active Technical Certifications: CompTIA (A+, Network+, Linux+), Microsoft Certified Fundamentals/Associates, or equivalent industry credentials.
• Familiarity with Remote Support Tools and unattended installers.
• Experience with OS system imaging and deployment.
• Experience with Linux-based environments.

Additional Information

Compensation: Base pay range is $27-35/hour, depending on qualifications. SEAKR has very rich medical, dental and vision insurance plans, along with a generous 401(k) retirement plan. In addition to base salary, employees are eligible for a year-end bonus. SEAKR offers a variety of paid leave, such as vacation, sick, bereavement, and FMLA.

SEAKR is an Equal Opportunity Employer - All your information will be kept confidential according to EEO guidelines.

Applications will be accepted until 10/15/26.