Desktop Support Technician I

AmTrust Financial Services, Inc.; Chicago (IL); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading company in the insurance industry is seeking a Desktop Support Technician I to join their IT team in Chicago. This role involves providing high-quality support for desktops, laptops, and network issues, ensuring optimal performance and user satisfaction. The ideal candidate will have a strong background in IT support, with experience in troubleshooting and resolving end-user issues. The position offers a competitive salary and a comprehensive benefits package.

Benefits

Medical & Dental Plans

Life Insurance

401k

Paid Time Off

Qualifications

• 2-3 years of IT Desktop Support experience focusing on end-user services.
• Hands-on experience with laptops, printers, and copiers.

Responsibilities

• Provide high-quality support to onsite and remote end users.
• Troubleshoot and resolve complex IT issues.
• Document incidents in the ticketing system.

Skills

Windows 10

Microsoft Office Applications

Help Desk ticketing systems

Basic Networking

Education

Associates degree

A+ Certification

Tools

ServiceNow

Adobe Acrobat

Cisco Jabber

Job description

Join to apply for the Desktop Support Technician I role at AmTrust Financial Services, Inc.

Overview

AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The role involves supporting IT issues related to desktops, laptops, network, telecom, video conferencing, VoIP, mobility, and server or infrastructure problems. The position is part of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.

Responsibilities

• Provide high-quality, service-focused support in person, by phone, or email to onsite and remote end users.
• Troubleshoot problems promptly and accurately, providing end-user assistance as needed.
• Resolve complex issues, working with other teams to identify root causes and solutions.
• Follow up with customers to ensure their technology needs are met and issues resolved.
• Install, diagnose, repair, maintain, and upgrade PC hardware and equipment for optimal performance.
• Support desktop/laptop break/fix/maintenance tasks.
• Support mobility platforms including iOS, Android, MacOS, and Windows.
• Document incidents, problems, and requests in the ticketing system (ServiceNow) with detailed notes.
• Escalate critical incidents to management as needed.
• Perform stock room audits to assist IT Asset Management.
• Handle shipping and receiving of IT hardware.
• Work independently and collaboratively, following standard operating procedures.
• Minimal travel required.
• Keep current with market trends and demands.
• Perform other related duties as assigned, including overtime if necessary.

Required Qualifications

• Associates degree or proven industry experience.
• 2-3 years of IT Desktop Support experience focusing on end-user services.
• A+ Certification (highly desirable).
• Experience with Windows 10.
• Knowledge of Microsoft Office Applications.
• Experience with Help Desk ticketing systems such as ServiceNow.

Preferred Qualifications

• Hands-on experience with Adobe Acrobat, VPN Clients, Cisco Jabber.
• Experience with laptops, printers, and copiers.
• Active Directory knowledge.
• Basic Networking (TCP/IP).
• Cisco Phones and Soft Phones.
• Microsoft MCP Certifications.

The salary range is $24.00-$28.75/hr for roles in Chicago, with variation based on qualifications and location.

#ONSITE

#AMTRUST

What We Offer

AmTrust offers a competitive compensation package, career advancement opportunities, and benefits including Medical & Dental Plans, Life Insurance, 401k, Paid Time Off, and more. We value diversity and strive to create an inclusive culture that respects and appreciates all employees.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Insurance