Desktop Support Technician (flex-hybrid)

UCLA Outpatient Clinics; Los Angeles (CA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Desktop Support Technician to provide exceptional support to faculty, staff, and students. This flexible hybrid role blends remote and on-site work, requiring a proactive approach to troubleshooting hardware, software, and network issues. The ideal candidate will deliver high-level customer service, ensuring smooth operation of various computer systems and devices. Join a dynamic team committed to excellence in technology support, where your contributions will make a significant impact on the user experience. If you are passionate about technology and helping others, this opportunity is perfect for you.

Qualifications

• Experience in providing desktop support for hardware and software issues.
• Strong customer service skills to assist faculty, staff, and students.

Responsibilities

• Provide day-to-day desktop support and troubleshooting for users.
• Ensure operation of computer systems and peripheral devices.

Skills

Desktop Support

Customer Service

Troubleshooting

Technical Support

Tools

Hardware

Software

Network Systems

Peripheral Devices

Job description

Description

Under the general supervision of the UCLA Health Sciences Schools’ Client Services Desktop Support Manager, the Desktop Support Technician (DST) is responsible for providing desktop support to the UCLA Health Sciences faculty, staff, and students.

This position provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users.

The DST provides a high-level of customer service in accordance to the values of UCLA Digital Technology (DGIT). Some support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence as needed based on operational requirements. Please note, travel to the “home office” location is not reimbursed. Each employee will complete a FlexWork Agreement with their manager to outline expectations and ensure mutual understanding. These arrangements are periodically reviewed and may be adjusted or terminated as necessary.

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $29.03 - $46.71 hourly. The University anticipates offering a salary between the minimum and midpoint of this range.