Desktop Support Technician (AD & Meditech)

St. Joseph's/Candler; Savannah (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Joseph's/Candler is seeking a PC support technician to install and test organization-approved software and provide expert assistance to hospital staff on hardware and software use.

You will handle first contact for PC issues, determine if systems need replacement or re-imaging, and coordinate with the network team on standards. A strong onboarding focus includes account setup in Active Directory and Meditech.

Qualifications

• 0-2 years of PC support experience.
• Experience with Windows 7 & 8.
• HDI Certification must be obtained within first year of employment.
• ITIL Certification is strongly encouraged.
• CompTIA A+, CompTIA Network+, Microsoft MCSA Windows 7 or Windows 8, or Cisco CCNA.

Responsibilities

• Respond to technical assistance requests and analyze issues; determine if PC needs replacement or re-imaging.
• Document hardware failures, repairs, installations and removals; update work orders.
• Assist in recommending desktop hardware standards aligned with network requirements.
• Create and manage Active Directory, e-mail and Meditech user accounts for new hires and terminate accounts as needed.

Skills

PC hardware support

Troubleshooting

Windows 7/8 administration

User support

Education

Associates of Information Systems - Preferred

HDI Certification within first year

ITIL Certification encouraged

CompTIA A+, Network+, MCSA Windows 7/8, or Cisco CCNA

Tools

Active Directory

Meditech

Internal work order system

Job description

St. Joseph's/Candler is seeking a PC support technician to install and test organization-approved software and provide expert assistance to hospital staff on hardware and software use.

You will handle first contact for PC issues, determine if systems need replacement or re-imaging, and coordinate with the network team on standards. A strong onboarding focus includes account setup in Active Directory and Meditech.