Desktop Support Technician

TEKsystems, Inc.; Waukegan (IL); On-site; Full time

Job summary

A leading provider of business and technology services is seeking a Desktop Support Technician in Waukegan, IL. The role involves providing Tier 1 and Tier 2 support for desktop systems, troubleshooting issues, and maintaining customer satisfaction. Candidates should have a strong background in Windows environments and excellent problem-solving skills.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• Strong knowledge of Windows 10/11.
• Experience with desktop support tools and ITSM platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktop systems.
• Manage incidents and service requests using ServiceNow.
• Ensure high levels of customer satisfaction.

Skills

Windows operating systems

Active Directory

customer service

problem-solving

Education

CompTIA A+ certification

Microsoft Certified: Modern Desktop Administrator Associate

Tools

ServiceNow

PowerShell

Bomgar

Job description

Description

We are seeking a skilled and customer-focused Desktop Support Technician in Waukegan, IL. In this role, you will provide technical assistance and support for desktop systems, software, and hardware. The ideal candidate will have a strong background in Windows environments, excellent problem-solving abilities, and a passion for delivering exceptional customer service.

Key Responsibilities

• Provide Tier 1 and Tier 2 desktop support for Windows 10/11 environments, including troubleshooting hardware, software, and network issues
• Support and maintain systems such as Active Directory, Microsoft Office 365, MS Teams, OneDrive, and Bomgar/RDP
• Manage and resolve incidents and service requests using the ServiceNow ticketing system
• Monitor and manage individual work queues to ensure timely resolution of VDI-related issues and service requests
• Communicate effectively with end-users to understand issues and provide clear, concise solutions
• Ensure compliance with corporate policies and procedures
• Identify and recommend improvements to technical processes and workflows
• Maintain high levels of customer satisfaction through professional and responsive support

Required Skills & Qualifications

• Strong knowledge of Windows operating systems (Windows 10/11) and desktop support best practices
• Experience with Active Directory, PowerShell, Office 365, MS Teams, OneDrive, and remote support tools like Bomgar or RDP
• Familiarity with VMware environments is a plus
• Proficiency with ServiceNow or similar ITSM platforms
• Excellent verbal and written communication skills
• Strong customer service orientation with a proactive and adaptable mindset
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
• Experience supporting virtual desktop infrastructure (VDI)
• Knowledge of IT security principles and best practices

Pay and Benefits

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Waukegan,IL.

Application Deadline

This position is anticipated to close on Jun 23, 2025.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.