Desktop Support Technician

P&E Constructors, LLC; The Woodlands, Northern (TX, KY); Hybrid; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Military leave

Employee assistance program

Company-paid premiums

Job summary

P&E Constructors, an ESOP-based mechanical and electrical construction firm, is seeking a Desktop Support Technician to be the first line of IT support across offices, shops, and project sites. You will troubleshoot desktop issues, image devices, manage Intune/Entra ID, and support end users with MS 365 and Procore.

The role requires 1–3 years in IT support, familiarity with Windows 10/11, and strong customer service skills.

Qualifications

• Associate’s degree in IT or related field preferred; equivalent experience considered.
• 1-3 years of desktop support, help desk, or IT support roles.
• Experience supporting Windows 10/11 environments and Microsoft 365 applications.
• Experience with Active Directory, Entra ID (Azure AD), and user account management.
• Experience deploying and managing devices with Microsoft Intune or a similar endpoint management tool is preferred.
• Experience supporting printers, copiers, mobile devices, and basic network connectivity (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Familiarity with Procore, COINS, or Primavera (P6) is a plus.
• CompTIA A+, Network+, or Microsoft 365 certifications are a plus.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and interpersonal skills.

Responsibilities

• Serve as the first point of contact for technical support requests via inbox, phone, and in person.
• Troubleshoot and resolve Tier 1–2 hardware, software, peripheral, printer, and network issues.
• Escalate complex issues to Senior Desktop Support Technicians and follow through to resolution.
• Log, prioritize, and document all support requests and resolutions.
• Set up, image, configure, and issue computers and devices for new employees.
• Enroll and manage devices in Microsoft Intune and verify policy compliance.
• Maintain the IT Equipment Tracking Log and manage asset lifecycle.
• Coordinate warranty repairs with vendors; repair/upgrade hardware as needed.
• Create/manage user accounts in Microsoft 365 and Entra ID; set up email.
• Configure access for Procore, COINS, Primavera (P6) and shared folders.
• Support onboarding/offboarding, including provisioning and access removal.
• Assist IT mobilization/demobilization for project sites and travel to company locations.
• Assist with license tracking and IT documentation.
• Provide end-user training on Microsoft 365 and company apps.
• Follow security practices and support compliance with NIST 800-171.

Skills

Customer service

Communication

Troubleshooting

Documentation

Team collaboration

Problem solving

Education

Associate’s degree in IT

Tools

Microsoft 365

Intune

Entra ID

Procore

COINS

Primavera (P6)

Job description

P&E Constructors is an employee-owned (ESOP) mechanical and electrical construction firm executing large capital projects with deep roots in the industrial construction sector. Since 1946, we’ve delivered fabrication and installation services with a commitment to safety, quality, reliability, and client-focused solutions.

Position Overview

The Desktop Support Technician is the first line of technical support for P&E Constructors' employees across our office, shop, and project locations. This role resolves hardware, software, and access issues, prepares and issues equipment, and keeps employees productive on the systems they rely on every day.

The ideal candidate is a customer-focused problem solver who enjoys working with people and technology, communicates clearly with non-technical users, and takes ownership of each request from intake to resolution. The Desktop Support Technician works closely with the IT Manager, the IT team, and third-party vendors to deliver consistent, secure, and well-documented support.

• Serve as the first point of contact for technical support requests submitted through the Tech Support inbox, phone, and walk-ups
• Troubleshoot and resolve Tier 1 and Tier 2 hardware, software, peripheral, printer, and network connectivity issues
• Escalate complex or Tier 3 issues to Senior Desktop Support Technicians and follow through to resolution
• Log, prioritize, and document all support requests, troubleshooting steps, and resolutions
• Set up, image, configure, and issue computers, mobile devices, and peripherals for new employees
• Enroll and manage devices in Microsoft Intune and verify compliance with company security policies
• Maintain the IT Equipment Tracking Log, including equipment issuance, returns, transfers, and retirements
• Repair, upgrade, and replace hardware as needed, and coordinate warranty repairs with vendors
• Create and manage user accounts in Microsoft 365 and Entra ID, including email accounts and email signatures for new hires and title changes
• Set up and manage user access for business systems, including Procore, COINS, Primavera (P6), and shared folders
• Configure scan-to-email and copier setups for new employees
• Support onboarding and offboarding, including account provisioning, access removal, and equipment recovery
• Support IT mobilization and demobilization for project sites, including setup of computers, printers, and connectivity
• Travel to and support employees at company locations in Indianapolis, Wichita, Houston, and Kountze, as well as active project sites
• Assist with tracking software licenses, renewal dates, and license counts
• Provide end-user guidance and basic training on Microsoft 365 and company-supported applications
• Follow IT security practices and support compliance with NIST 800-171 and company IT policies
• Create and maintain knowledge base articles, how-to guides, and standard operating procedures
• Participate in IT projects, system upgrades, and process improvement initiatives
  

Requirements

• Associate's degree in Information Technology, Computer Science, or a related field
  preferred; equivalent experience will be considered
• 1-3 years of experience in desktop support, help desk, or IT support roles
• Experience supporting Windows 10/11 environments and Microsoft 365 applications
• Experience with Active Directory, Entra ID (Azure AD), and user account management
  Experience deploying and managing devices with Microsoft Intune or a similar endpoint
  management tool is preferred
• Experience supporting printers, copiers, mobile devices, and basic network connectivity
  (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Familiarity with Procore, COINS, or Primavera (P6) is a plus
• Experience supporting construction, field, or multi-site operations is a plus
  CompTIA A+, Network+, or Microsoft 365 certifications are a plus
  
• Strong troubleshooting and problem-solving skills
• Excellent customer service and interpersonal skills
• Ability to explain technical concepts clearly to non-technical users
• Strong verbal and written communication skills
• Strong organizational skills and attention to detail, especially in documentation and equipment tracking
• Ability to manage multiple requests and prioritize based on business impact
• Ability to work independently and as part of a team
• Sound judgment when handling confidential information and security-related issues
• Dependable, accountable, and committed to following established processes
• Continuous learning mindset with adaptability to new technologies and systems

At P&E Constructors, we believe in rewarding our employees through competitive compensation, employee ownership, and a comprehensive benefits package designed to support your financial wellbeing, health, and future.

Compensation

• The market rate for the role is typically at the mid-point of the salary range; however, variations in final salary are determined by additional factors such as the candidate’s qualifications, relevant years of experience, geographic location, internal pay equity, and prevailing market conditions for the specific role.
• Performance-based merit increases and career growth opportunities
  
• Salary Range: $24.00 - $33.00 per hour

Financial Security & Savings

• Flexible Spending Accounts (Healthcare & Dependent Care)
• Competitive compensation with ongoing performance reviews
• Financial planning and retirement savings opportunities
• Medical, Dental, and Vision insurance options
• Company-paid employee monthly medical premiums (P & E Constructors covers employee costs)
• Coverage available for spouse, domestic partners, and dependents
• Wellness programs and resources
• Employee Assistance Program (EAP)

Work-Life Support

• Paid Time Off (PTO)
• Paid Holidays
• Military Leave
• Work-life balance support programs

Protection Coverages

• Company-paid Short-term and Long-term disability coverage
• Company-paid life insurance
• Additional voluntary benefits are offered

To be Considered: Candidates Must be authorized to work in the country where the position is located.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

Equal Opportunity Employer, including disabled and veterans.