Desktop Support Technician

CompuCom; Seattle (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

CompuCom is seeking a Desktop Support Technician to join their team onsite in Seattle, WA. You will provide on-site and remote technical support for desktops, laptops, printers, and mobile devices, troubleshoot hardware and software issues, and ensure timely incident resolution within SLAs.

The role emphasizes customer-focused service in a fast-paced enterprise environment, with responsibilities including imaging, deployment, asset tracking, and collaboration with IT teams to maintain uptime and

Qualifications

• Requires a high school diploma or equivalent; associate degree preferred.
• 1–3+ years in desktop support/help desk.
• Experience with Windows OS and Microsoft 365.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with ITSM tools and ticketing systems (ServiceNow).
• Imaging, deployment, and hardware repair experience.
• Proficient in printers, mobile devices, and endpoint hardware.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide onsite and remote end-user support for desktops, laptops, and peripherals.
• Diagnose and resolve hardware/software/OS and connectivity issues.
• Image, deploy, and maintain endpoint devices per procedures.
• Manage tickets and SLAs in the ticketing system.
• Assist with inventory and asset tracking, lifecycle activities.
• Escalate complex issues to higher-level teams when needed.
• Support OS upgrades, software installs, and security updates.
• Follow security, compliance, and operational procedures.

Skills

Desktop support

End-user support

Windows OS

Microsoft 365

Networking basics

ITSM tools

ServiceNow

Education

High school diploma or equivalent

Associate degree in IT/CS or related field preferred

Tools

ServiceNow

Ticketing systems

Job description

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Seattle, WA. This role provides onsite and remote technical support for desktop computers, laptops, mobile devices, printers, and related IT equipment. This role is responsible for troubleshooting hardware and software issues, supporting end users, maintaining equipment inventories, and ensuring timely resolution of incidents and service requests. The ideal candidate is customer-focused, technically proficient, and able to work effectively in a fast-paced enterprise environment.

Duties and Responsibilities:

• Provide technical support for desktops, laptops, monitors, printers, mobile devices, peripherals, and related technology
• Diagnose and resolve hardware, software, operating system, and connectivity issues
• Install, configure, image, deploy, and maintain endpoint devices according to established procedures
• Perform equipment moves, adds, changes, and refresh activities
• Respond to incidents and service requests through designated ticketing systems and ensure accurate documentation of work performed
• Track, update, and resolve support tickets within established service level agreements (SLAs)
• Assist with inventory management, asset tracking, device lifecycle activities, and equipment audits
• Receive, stage, configure, and deploy new hardware and software
• Support end users in person, over the phone, and through remote support tools
• Troubleshoot basic networking issues, including wireless connectivity, network access, printers, and peripheral devices
• Escalate complex issues to higher-level technical teams when appropriate
• Assist with operating system upgrades, software installations, patching, and technology rollout projects
• Support backup and recovery activities as directed
• Maintain knowledge base articles and contribute to process improvement initiatives
• Follow established security, compliance, and operational procedures
• Collaborate with other IT team members to ensure consistent service delivery

Skills and Qualifications:

• High school diploma or equivalent required; Associate degree in Information Technology, Computer Science, or a related field preferred
• Minimum 1 to 3+ years of desktop support, help desk, field services, or technical support experience
• Experience supporting Windows operating systems and Microsoft 365 applications
• Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless connectivity
• Experience using ticketing systems such as ServiceNow or comparable ITSM tools
• Familiarity with desktop imaging, software deployment, and hardware break/fix activities
• Experience supporting printers, peripherals, mobile devices, and endpoint hardware
• Strong troubleshooting and problem-solving skills
• Ability to prioritize multiple tasks while maintaining attention to detail
• Excellent verbal and written communication skills
• Strong customer service orientation and ability to interact professionally with technical and non-technical users

Wage Range:

The rate for this position is between $19.50 - $26.00 per hour , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits:

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp.

Equal Employment Opportunity:

CompucomStaffing (https://www1.jobdiva.com/portal/?a=xpjdnwd96pfzndejt5orrp7btv1uj90471yr05agwnk9h3kdkxgy44xuptw0m44x&compid=0#/) ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .

Work Authorization:

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

AI Usage:

Please note, artificial intelligence (AI) may be used to screen, assess, or select applicants for this position.

Arizona Applicants:

TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents:

PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE (https://www.compucom.com/wp-content/uploads/2025/09/Compucom-California-Consumer-Privacy-Act-Notice.pdf) .

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

Maryland Applicants:

UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.

Massachusetts Applicants:

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.

Rhode Island Applicants:

THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE’S WORKERS’ COMPENSATION LAW.

On-Camera Video Interview Notice:

Candidates selected to interview must participate in live, on-camera video interviews for identity verification and assessment purposes. Interviews will be recorded where permitted by law. Participation and consent to applicable recording requirements are required to continue in the hiring process. Failure to participate in required on-camera interviews may result in removal from further consideration for employment.

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.