Desktop Support Technician

Precision Castparts Corp.; Portland (OR); On-site; USD 52,000 - 68,000; Full time

Job summary

Precision Castparts Corp. in Portland, OR seeks an IT Support Technician to provide technical software, hardware, and basic network problem resolution to end users.

You will diagnose and fix issues with PCs, printers, email, and connectivity, guiding users through step-by-step solutions and offering hands-on training. The role requires 2 years of college credit in Computer Information Systems or related field, plus experience with Active Directory and server backups.

Qualifications

• Minimum 2 years of college credit in Computer Information Systems or related field.
• Experience: 1 year end-user phone support or 1 year PC/network setup and repair.
• Ability to work in an industrial manufacturing environment and maintain security.
• Must be able to sit for prolonged periods and lift up to 35 lbs.

Responsibilities

• Diagnose and resolve PC, printer, connectivity, software, email, and network issues.
• Communicate solutions clearly and provide one-on-one end-user training.
• Manage Active Directory user accounts and server backups.
• Track software licenses, perform audits, and ensure SOX compliance.
• Assist network team with LAN cabling and VPN devices.

Skills

End-user support

Communication

Training

Safety mindset

Security awareness

Prioritization

Analytical thinking

Algebra & geometry

Team collaboration

Diversity sensitivity

Education

Two-year college credit in Computer Information Systems

Tools

Active Directory

Server administration

Job description

OBJECTIVE

Provide technical software, hardware, and basic network problem resolution to end users by performing appropriate diagnostics and guiding users through step-by-step solutions on both a hands-on and call-back basis.

ESSENTIAL FUNCTIONS

• Diagnoses and resolves problems with PCs, local printers, end-user connectivity, software and configuration, email, as well as other hardware and network issues.
• Ensures timely resolution/referral of user problems by understanding the impact to the user and by assigning an appropriate priority and resolution goal.
• Clearly communicates technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed.
• Performs Active Directory user account changes.
• Maintain Active Directory Computer environment.
• Proposes and implements hardware and software upgrades optimizing systems performance while remaining within budget.
• Helps install local area network cabling systems and equipment such as network interface cards, switches, and VPN devices with the network team.
• Manages and updates an accurate IT equipment inventory.
• Maintain spare parts inventory for IT software, hardware, and network printers.
• Creates Purchase Requisitions and handles equipment receipt as needed.
• Track software license compliance and perform annual audits to confirm licensing compliance.
• Manage signoffs and software change requests in accordance with IT procedures and Sarbanes Oxley requirements.
• Maintains a clean and organized environment.
• Assists Network Administrator as needed.
• Tracks and maintains server backups and tape rotation, working with Server Administrator.
• Perform related work as required.

MINIMUM SKILLSET

• Work effectively in a Safety-minded industrial manufacturing environment.
• Ensure the security of all company systems and data.
• Understand business priorities, continuously reconsider the changing list of issues according to those priorities and communicate that list to management.
• Transition swiftly between those complex priorities in a fast-paced environment.
• Deliver effective technical customer support in person and over the phone.
• Support and train end-users in a wide range of software applications as needed.
• Read, understand and apply complex technical information.
• Master new computer technology and its local applicability.
• Maintain cooperative working relationships with internal and external customers, vendors and the team.
• Demonstrate sensitivity to, and respect for, a diverse population.
• Each candidate must have the ability to understand and apply basic algebraic and geometric principles within the field of IT.
• The individual must portray the ability to analytically solve practical problems and deal with a variety of variables in situations where standardization is not guaranteed. In addition, the candidate must be able to interpret different types of instructions ranging from written and oral instructions to diagrams and schedules.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The candidate must also portray a sincere desire to learn and broaden their knowledge base within IT thereby increasing their value to the company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks of this position.

EDUCATION AND EXPERIENCE

The candidate must have a minimum 2 years college credit i.e. sophomore status at an accredited college or university in Computer Information Systems or related field of study. It is recommended that the candidate has completed one-year end-user phone support for current PC desktop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment.

SPECIAL REQUIREMENT

The candidate must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 35lbs. unassisted), bending, standing, climbing or walking.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Company Profile

With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

Precision Castparts Corp. and its affiliates do not accept unsolicited resumes from search firms or employment agencies. Unsolicited resumes will become the property of Precision Castparts Corp & its affiliates, and no fee will be paid.

We are constantly searching for the best talent and offer excellent development programs for recent graduates as well as meaningful work experience for those still studying.