Desktop Support Technician

TieTalent; Pennsylvania; On-site; Full time

Job summary

A leading technology services provider in Pennsylvania is looking for a Deskside Support Technician to deliver on-site hardware and software support. The ideal candidate will have 3-6 years of experience, strong problem-solving skills, and a dedication to customer service. This role requires lifting up to 50 lbs and navigating various environments to ensure operational efficiency.

Benefits

Subsidized insurance coverage

Qualifications

• 3-6 years of experience supporting end-user devices.
• Experience with mobile device/network support is a plus.
• Hands-on experience with servers/network devices is a plus.

Responsibilities

• Troubleshoot and repair PC hardware, software, and peripheral issues.
• Provide hands-on support for servers and network devices.
• Install, upgrade, and replace hardware/software systems.

Skills

Troubleshooting

Customer Service

Mobile Device Support

Education

A+ Certification

Job description

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Pay found in job post

Retrieved from the description.

Base pay range

$22.00/hr - $23.00/hr

About

About Client: The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as Client, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that power today's digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.

Rate Range: $22-$23/Hr

Job Description: We are seeking an experienced Deskside Support Technician to provide on-site hardware and software support. The ideal candidate will have 3-6 years of experience supporting end-user devices, troubleshooting, performing installations (IMAC), and providing excellent customer service. Key Responsibilities:

Deskside Support Customer Service Preferred Qualifications

Troubleshoot and repair PC hardware, software, and peripheral issues. Provide hands-on support for servers and network devices (hands & feet support). Support mobile devices, mobile networks, and data plans as needed. Install, upgrade, and replace hardware/software systems. Manage user accounts and permissions (including rights, security, and group access). Navigate across buildings and production floors to provide support. Safely lift up to 50 lbs when needed. Track and troubleshoot network connections (including switch-level tracing). Train users and respond to routine technical questions. Escalate unresolved issues to appropriate higher-level support. Maintain professionalism and effective communication with users and internal teams. Top Required Skills:

A+ Certification (preferred but not required) Server/network hands-on experience is a plus Experience with mobile device/network support is a plus

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [e-mail] .

Applicant Consent: By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or [e-mail]. Message frequency may vary. Msg & data rates may apply.

Nice-to-have skills

• Customer Service
• Servers
• Mobile Devices
• A+ Certification
• Pennsylvania, United States
  
  

Work experience

• Desktop Support
  
  

Languages

• English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Internet

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