Desktop Support Technician

NextGen | GTA: A Kelly Telecom Company; Lewisville (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health, Dental and Vision Benefits

401k

Long-Term growth potential

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking a Desktop Support Technician to provide hands-on support for desktops, laptops, printers, and peripherals in a Lewisville, TX manufacturing setting. The role covers incident management, issue resolution, and documentation to improve IT processes.

The candidate will support Windows and Unix/Linux, participate in asset management, and assist with device deployments in a dynamic telecom production environment.

Qualifications

• 1-3+ years of Desktop Support or IT Support experience.
• Experience in production, manufacturing, warehouse, or industrial environments.

Responsibilities

• Provide desktop, laptop, printer, and peripheral support.
• Troubleshoot hardware, software, network, and OS issues.
• Support Windows and Unix/Linux environments, including virtualized infrastructure.
• Manage incidents, problems, and change requests per IT processes.
• Document systems, troubleshooting procedures, and solutions.
• Support onboarding, deployments, and asset management.
• Collaborate with cross-functional teams to resolve issues and improve processes.
• Provide day-to-day IT support in a manufacturing/production environment.

Skills

Desktop support

Windows

Unix/Linux

IPCC processes

Tools

Active Directory

Office 365

VMware

Azure

Job description

What you will bring to the table as a Desktop Support Technician:

• Provide desktop, laptop, printer, and peripheral support
• Troubleshoot hardware, software, network, and operating system issues
• Support Windows and Unix/Linux environments, including virtualized infrastructure
• Manage incidents, problems, and change requests following established IT processes
• Document systems, troubleshooting procedures, and technical solutions
• Support user onboarding, device deployments, and asset management
• Collaborate with cross-functional teams to resolve technical issues and improve processes
• Provide day-to-day IT support within a manufacturing or production environment

Requirements:

• 1-3+ years of Desktop Support, IT Support, or Technical Support experience
• Experience supporting production, manufacturing, warehouse, or industrial environments
• Understanding of day-to-day operations within manufacturing facilities
• Experience with Incident, Problem, and Change Control Management (IPCC)
• Working knowledge of Windows and Unix/Linux operating systems
• Exposure to virtual environments such as Azure, Hypervisors, or VMware
• Strong troubleshooting and root cause analysis skills
• Experience with ticketing systems and end-user support
• Ability to create technical documentation and technical procedures
• Strong technical writing skills, including documenting systems and solutions
• Dependable and accountable
• Professional attitude and strong work ethic
• Excellent verbal and written communication skills
• Ability to work independently and within a team

Preferred:

• Active Directory, Office 365, device imaging, and deployment experience
• Support experience with scanners, label printers, handheld devices, and production-floor equipment
• Basic networking knowledge (TCP/IP, DNS, DHCP)

What you didn’t know about us:

• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors.

We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators.

You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support.

We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Looking for a Desktop Support Technician- all 5 days onsite- Lewisville TX

Night Shifts