Desktop Support Technician

Radiant; Jackson (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Radiant in Jackson, MS is seeking a Desktop Support Technician to provide on-site and remote end-user support for the MDAH network. You will repair desktops, laptops, printers, monitors, and mobile devices, install and update operating systems and Office applications, and respond to help desk requests via phone, chat, or in person.

The role requires 1–4 years of IT support, knowledge of Windows 10/11, Office 365, Azure/AD, basic networking, and endpoint security tools, along with strong

Qualifications

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience.
• Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.
• Strong communication, patience, customer service mindset, and problem-solving abilities.

Responsibilities

• Provide full on-site and remote end-user support for the MDAH network.
• Repair desktops, laptops, printers, monitors, and mobile devices.
• Install, configure, and update OS and Office apps.
• Respond to help desk requests via phone, chat, or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and onboarding/offboarding tasks, including user accounts and permissions.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex or network-wide issues to senior admins.

Skills

Windows 10/11

Office 365

Azure/AD

Networking basics

Endpoint security tools

Customer service

Education

Associate's/Bachelor's degree in IT or CS

Tools

Ticketing systems

Job description

Position Title: Desktop Support Technician

Location: Jackson, MS 39201

Work Arrangement: Onsite

Mode of Interview: Video and In Person

Position Description and Job Skill Set

• Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

• Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred/Not Required

• Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.