Desktop Support Technician

TEKsystems; Fort Dodge (IA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated technician to provide essential workstation hardware and software support. In this fully onsite role, you will be responsible for imaging, configuring PC systems, and assisting users with software installation and troubleshooting. Your effective communication and problem-solving skills will be crucial in ensuring customer satisfaction and maintaining smooth operations. This position offers a competitive hourly wage and a range of benefits, making it an excellent opportunity for those looking to grow in a technology-driven environment.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k)

Life insurance

Disability insurance

HSA

Transportation benefits

Employee assistance

PTO

Qualifications

• Intermediate experience level required.
• Customer service skills are critical for user interaction.

Responsibilities

• Provide workstation hardware and software break fix support.
• Support imaging and asset recovery processes.
• Participate in implementing customer support methodologies.

Skills

Effective interpersonal skills

Problem-solving skills

Imaging and configuring PC systems

Hardware break fix

Software installation

Basic troubleshooting of network issues

Support experience with Windows 10 OS

Microsoft Office applications

End-user Help Desk ticketing systems

Support for mobile devices (Android/iOS)

Job description

Job Description

Provide Workstation Hardware and Windows 10/11 Software Break Fix support.

IMAC - PC Install, Moves, Adds, and Changes.

Support imaging in support of break fix activities.

Asset Recovery, Asset Tagging, and Disposal in accordance with customer processes and procedures.

Install user-requested, customer-approved software outside the scope of the installed base image.

Printer Support and Client Center (Tech Bar) Support.

Update IT Service Management systems.

Guide end users to mobile device return drop boxes.

Package mobile devices and prepare for shipping to disposal vendors.

Support other client needs to maintain workstation operations and customer satisfaction.

Participate in implementing customer support methodologies, processes, and procedures.

Skills Requirements

• Effective interpersonal skills, articulate communication for interfacing with client staff.
• Ability to work independently and in a team, demonstrating problem-solving skills.
• Experience imaging and configuring PC systems.
• Skills in hardware break fix and software installation.
• Basic troubleshooting of network issues including network adapters, wireless, and VPN clients.
• Support experience with Windows 10 OS.
• Experience with Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
• Experience with end-user Help Desk ticketing systems.
• Support for mobile devices (Android/iOS).

Additional Skills & Qualifications

Customer service skills are critical, requiring patience and strong interpersonal skills due to varying user understanding of technology.

Experience Level

Intermediate

Pay and Benefits

The pay range is $17.00 - $26.00/hr. Benefits may include medical, dental, vision, 401(k), life insurance, disability, HSA, transportation benefits, employee assistance, PTO, and more, subject to eligibility and plan specifics.

Workplace Type

Fully onsite in Fort Dodge, IA.

Application Deadline

May 9, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, working with over 6,000 customers globally, including a majority of the Fortune 500. We focus on strategy, design, execution, and operations to unlock business value and drive transformation.

We are an equal opportunity employer, considering all applications regardless of race, sex, age, or other protected characteristics.