Desktop Support Technician

TEKsystems; Evansville (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

401(k) retirement plan

Job summary

TEKsystems is seeking an experienced Desktop Support Technician for a contract role based in Evansville, IN. You will be the primary contact for end users, troubleshooting hardware, software, OS, and connectivity issues, and maintaining desktop systems and peripherals.

Responsibilities include deploying devices, supporting upgrades, documenting incidents, and collaborating with IT teams to resolve escalations.

Qualifications

• Experience providing desktop or end-user support in a professional setting.
• Strong troubleshooting across hardware, software, OS, and connectivity issues.
• Knowledge of desktop computing environments and common business apps.
• Able to document issues and resolutions clearly in tickets.

Responsibilities

• Serve as first contact for end users via phone, email, remote, or in person.
• Troubleshoot hardware, software, OS, and connectivity issues.
• Install, configure, deploy, and maintain desktops, laptops, and peripherals.
• Support OS/software upgrades and installations.
• Assist with network connectivity troubleshooting and escalate as needed.
• Document incidents and resolutions in the ticketing system.
• Track equipment inventory and assist with asset management.
• Collaborate with internal teams to resolve escalated issues.

Skills

Desktop support

Troubleshooting

Customer Service

Communication

Documentation

Organizational skills

Ticketing systems

Education

Associate degree in IT or related field

Tools

Ticketing systems

Job description

Position Overview

We are seeking an experienced Desktop Support Technician to provide technical support for end users and ensure the reliable operation of desktop systems, hardware, software, and network-connected devices. This role serves as a primary point of contact for technical issues and is responsible for troubleshooting, system maintenance, equipment deployment, and customer support. The ideal candidate is a motivated problem-solver with strong technical skills and a commitment to delivering excellent service.

Key Responsibilities

• Serve as the first point of contact for end users seeking technical assistance via phone, email, remote support, or in-person interactions.
• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, deploy, and maintain desktop computers, laptops, peripherals, and related technology equipment.
• Support operating system and software upgrades, updates, and installations.
• Assist with network connectivity troubleshooting and elevate complex issues as needed.
• Maintain the daily performance and functionality of end-user computing environments.
• Support printers, scanners, conferencing equipment, and other peripheral devices.
• Document incidents, resolutions, and support activities within a ticket management system.
• Track equipment inventory and assist with asset management activities.
• Follow up with users to confirm issue resolution and provide guidance or training when appropriate.
• Collaborate with internal technology teams to resolve escalated issues and support ongoing initiatives.

Required Qualifications

• Experience providing desktop, technical, or end-user support in a professional environment.
• Strong troubleshooting skills across hardware, software, operating systems, and connectivity issues.
• Knowledge of desktop computing environments, peripheral devices, and common business applications.
• Understanding of networking fundamentals and basic network troubleshooting concepts.
• Experience using ticketing or incident management systems.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to document technical issues and resolutions accurately and thoroughly.

Preferred Qualifications

• Experience performing break/fix troubleshooting and hardware repairs.
• Familiarity with desktop deployment, system imaging, software distribution, or endpoint management processes.
• Experience working in large enterprise or highly regulated environments.
• Experience supporting infrastructure, utility, manufacturing, healthcare, government, or similarly complex operational environments.
• Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Evansville, IN.

Application Deadline

This position is anticipated to close on Nov 3, 2026.

Workplace Type

This is a fully onsite position in Evansville,IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.