Desktop Support Technician

GTN Technical Staffing; Dallas (TX); On-site; USD 58,000 - 63,000; Full time

Job summary

A leading staffing agency is seeking a Senior Recruiter for a Desktop Support role at DFW Airport in Dallas. The successful candidate will provide technical assistance, manage client interactions, and recommend hardware improvements. This position requires strong troubleshooting skills and a professional demeanor, along with a Bachelor's degree and relevant experience.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 1-2+ years of technical experience required.
• Ability to build rapport with clients.
• Professional demeanor and teachable attitude.

Responsibilities

• Provide technical assistance with computer hardware and software.
• Resolve client issues via phone or electronically.
• Handle tickets in a timely manner.

Skills

Technical assistance

Troubleshooting

Critical thinking

Customer service

Education

Bachelor's Degree

Tools

Service Now

Active Directory

Job description

Direct message the job poster from GTN Technical Staffing

International Recruiting - North America & APAC - Senior Recruiter with GTN

Desktop Support

Client Site: DFW Airport

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone or electronically
• Recommend hardware and/or software improvements
• Track customer issues and resolutions
• Handle tickets in a timely manner
• Experience with Service Now and AD
• Work independently or with managers or other techs
• Have strong CS experience dealing with end-users
• Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
• Be able to work overtime when requested or necessary, rotating shifts
• Be able to multitask and prioritize many different projects, supporting multiple sites

Qualifications:

• Previous experience in IT, customer service, or other related fields
• Bachelor's Degree
• 1-2+ years of technical experience
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Teachable
• Able to hit the ground running
• Able to pass a background check/drug test prior to starting

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Information Services

Referrals increase your chances of interviewing at GTN Technical Staffing by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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