Desktop Support Technician

TEKsystems; Carrboro (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Job summary

TEKsystems is seeking an Level 2 IT Support Technician to diagnose, repair, and maintain hardware and software for 1000 users in a Windows environment with 15% Macintosh. Based out of the Durham, NC Distribution Center, you will handle escalations, deploy devices, and support new hires.

Some travel to retail stores (up to 20%) is required for this contract-to-hire role. The ideal candidate brings strong troubleshooting, customer service, and attention to detail, plus expertise with Intune, IAM,

Qualifications

• Experience supporting Windows environments and Macs in a corporate setting.
• Experience with Active Directory, Office 365, and device imaging/deployment.
• Strong troubleshooting, customer service, and communication skills.
• Willingness to travel to retail stores; 20% travel stated.

Responsibilities

• Receive and process help desk requests for employees and stores.
• Diagnose, repair, and resolve hardware, software, and network issues.
• Escalate to Network Administration as needed.
• Maintain hardware, software, and network equipment; perform updates and backups.
• Install and configure hardware/software; support new tech testing and rollout.
• Manage new hire setup: equipment, email, software; support orientations.

Skills

Desktop

Windows 10

Troubleshooting

Active directory

Technical support

Imaging

Deployment

Help desk support

Office 365

Mac

Intune

Zendesk

Remote Monitoring and Management

IAM

Education

A+ certification

MCSE

CCNA

Network+

Security +

Tools

Intune

Microsoft Entra

Okta

Zendesk

Remote Monitoring and Management

Job description

Description

Our client -who is a National retail franchise chain specializing in running shoes, apparel, gear, and community-based training programs is in need of a help-desk/desktop support person for contract to hire. Today there are 3 support techs and manager on the Infrastructure team supporting 1000 users in Windows environment with 15% Macintosh.

As our Level 2 IT Support Technician, you will diagnose, repair, and maintain hardware and software components at an advanced level. This individual will install and configure computer hardware and provide IT support for the organization, tackling more complex issues and serving as an escalation point for other technicians. You will interact with various departments and levels, listen to their technical needs, and help implement IT solutions. We are looking for someone with extensive knowledge of a variety of internet applications, networks, and operating systems. The ideal candidate will possess exceptional troubleshooting abilities, customer service skills, and strong attention to detail. This position is based out of our Distribution Center located in Durham, NC. Some travel to retail stores is required. 20%

Responsibilities

• Technical Support:
• Receive and process all help desk requests for current employees and retail stores.
• Diagnose and resolve hardware, software, and network issues, working closely with the Network Administration team.
• Serve as an escalation point for other technicians, providing guidance and resolution as needed.
• System Maintenance:
• Support and maintain hardware, software, and network equipment as necessary.
• Perform regular system updates, maintenance, and backups.
• Monitor system performance and take proactive measures to prevent issues.
• Conduct system diagnostics and performance tuning.
• Installation and Configuration:
• Install and configure computer hardware and software.
• Participate in testing, configuration, and training of new technology.
• Manage new hire setups, including ordering and configuration of equipment, email, and software installation.
• Provide technology support for new hire orientations.
• Any Intune user or administrations skills big plus as this is what they will be migrating to.
• Any Identity & Access experience like adding and deleting users in Microsoft Entra or Okta is a big plus
• Basic network administration is a big plus
• Any experience w/zendesk a big plus

Skills

Desktop, Windows 10, Troubleshooting, Active directory, Technical support, Imaging, Deployment, Help desk support, Office 365, Mac, Intune, Zendesk, Remote Monitoring and Management, IAM

Top Skills Details

Desktop, Windows 10,Troubleshooting,Active directory, Technical support, Imaging, Deployment ,Help desk support, Office 365,Mac

Optional

Additional Skills & Qualifications

macOS

A+ certification, MCSE, CCNA, Network+, Security +

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Carrboro, NC.

Pay And Benefits

The pay range for this position is $25.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Carrboro,NC. Application Deadline This position is anticipated to close on Oct 2, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.