End User Computing Analyst

TEKsystems; Merrill (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Time Off / PTO

Job summary

TEKsystems in Merrill, Wisconsin is seeking an experienced End User Support Technician II to provide hands-on IT support to end users. You will troubleshoot hardware, software, and device issues while delivering excellent customer service to ensure users have the technology they need to succeed.

You will deliver Tier 2 support for desktops, laptops, tablets, and printers, manage IT assets, and collaborate with IT teams.

Qualifications

• 3+ years of endpoint computing, desktop support, or end-user support experience.
• Associate degree, technical training, or equivalent hands‑on experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication abilities.

Responsibilities

• Provide break/fix support for end-user technology issues.
• Troubleshoot, track, resolve, and communicate progress on technical incidents and service requests.
• Support installations, moves, adds, and changes (IMAC) for end-user devices and equipment.
• Deliver Tier 2 technical support for desktops, laptops, tablets, printers, and other end-user devices.
• Maintain and support IT asset management processes.
• Partner with business users and internal IT teams to resolve technical challenges efficiently.
• Escalate issues appropriately and ensure timely resolution.
• Document troubleshooting steps, resolutions, and best practices.

Skills

Windows 10/11 support

Microsoft Office 365

Active Directory

SCCM / Endpoint Management

Desktop and laptop support

Hardware troubleshooting

End-user support

Ticketing systems

Education

Associate degree or technical training

Job description

End User Support Technician II

Now Hiring: End User Support Technician

We're seeking an experienced IT support professional to join a growing team providing hands-on technical support to end users. In this role, you'll be responsible for troubleshooting and resolving hardware, software, and device-related issues while delivering exceptional customer service and ensuring users have the technology they need to be successful.

What You'll Do

• Provide break/fix support for end-user technology issues.
• Troubleshoot, track, resolve, and communicate progress on technical incidents and service requests.
• Support installations, moves, adds, and changes (IMAC) for end-user devices and equipment.
• Deliver Tier 2 technical support for desktops, laptops, tablets, printers, and other end-user devices.
• Maintain and support IT asset management processes.
• Partner with business users and internal IT teams to resolve technical challenges efficiently.
• Escalate issues appropriately and ensure timely resolution.
• Document troubleshooting steps, resolutions, and best practices.

Technical Skills We're Looking For

• Windows 10/11 support
• Microsoft Office 365
• Active Directory
• SCCM / Endpoint Management
• Desktop and laptop support
• Hardware troubleshooting and repair
• End-user support and customer service
• Ticketing systems and service management tools

Qualifications

• 3+ years of endpoint computing, desktop support, or end-user support experience.
• Associate degree, technical training, or equivalent hands‑on experience.
• Strong troubleshooting and problem‑solving skills.
• Excellent customer service and communication abilities.
• Experience supporting hardware, software, and peripheral devices.
• Ability to prioritize multiple requests and work effectively in a fast‑paced environment.
• Experience with asset management and device lifecycle support is a plus.
• Insurance industry experience is helpful but not required.

Why Consider This Opportunity?

• Collaborative team environment
• Opportunity to work directly with end users and make a meaningful impact
• Exposure to a broad range of technologies and support scenarios
• Great opportunity for IT professionals looking to grow their technical and customer‑facing skills

Job Type & Location

This is a Contract to Hire position based out of Merrill, WI.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan — Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD≤D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Workplace Type This is a fully onsite position in Merrill,WI.
• Application Deadline This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full‑stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.