Desktop Support Technician

Pomeroy; Atlanta (GA); On-site; Full time

Job summary

Pomeroy is seeking a Desktop Support Technician for a contract position in Doraville, Georgia. You will provide critical support to users during their transition back to the office, ensuring effective technology use and satisfaction. The role requires strong communication skills and technical expertise to resolve issues promptly and efficiently.

Qualifications

• 3+ years of tier 2 IT support experience.
• Ability to communicate effectively with end users.
• Experience in user support for software and hardware issues.

Responsibilities

• Provide onsite and remote support for users during office migration.
• Respond to and troubleshoot technology issues using ticketing systems.
• Train end users on technology applications regularly.

Skills

Customer Service

Technical Support

Networking

Troubleshooting

Job description

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This range is provided by Pomeroy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$27.00/hr - $31.00/hr

Direct message the job poster from Pomeroy

Pomeroy is currently seeking an onsite Desktop Support Technician in Doraville, GA for a 1 to 2 month contract, with possibility of extension.

Pay: $27-$31/hr

Responsibilities:

• Respond to end-users' inquiries regarding technology issues providing onsite and remote support for users going through the migration and move back into office.
• Includes incident recognition, research, isolation and troubleshooting steps for issues. Use ticketing system to open and track incidents.
• Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company.
• Work to identify and triage an issue, working to resolve the issue with the End User utilizing available Knowledge Articles and information provided.
• Manage end user expectations and satisfaction throughout the process.
• Escalate for assistance with issues not addressable by the Technician

Qualifications:

• 3+ years tier 2 IT Support with the ability to communicate effectively with the end user, triage and diagnose a problem, resolve issues utilizing their skills and the Knowledgebase.
• Provide a high level of technical support and customer service to the end-user over the phone and in person.
• Provide timely resolutions to support requests to ensure personal goals are met.
• Follows defined policies and procedures to manage workflow, including escalation of tickets, utilizes all available resources and tools to promptly and accurately identify resolutions.
• Ability to Map network drives, restore printer and print drivers. Instruct end users on updates and changes to new Operating Systems.
• Experience in user support, handling software and hardware issues.
• Knowledge of basic networking, virtual machines, and Remote Desktop Connection.
• Basic Troubleshooting of hardware/software issues.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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